Need Help? Here's a List of Helpful Places

    If you're looking for help, feedback or advice on a specific PTC product you can start a discussion within one of our PTC product communities:


    PTC Creo

    PTC Mathcad

    PTC Windchill

    PTC Integrity

    PTC Arbortext

    Creo Elements/Direct


    Looking for PTC software training? Visit our Training community to get information on PTC University and their tools.


    Students and teachers: Get help with your support questions by visiting our Academic Support community.


    Want updates on our global user conference? Visit the PTC Live Global group for updates, news, and announcements from our events team.



    If you're just getting started on the PTC Community here's a helpful list of how-to documents:





    • How-to create a group - A group is an even smaller sub-set of the community, usually around a niche topic. This how-to details steps on how to create a social group.



    • How-to start a discussion - Highlights on how to navigate to discussion forums, where to find new discussions since your last visit, discussion stats like number of views and replies and how to start and reply to a discussion.


    • How-to create a video - Shows the different steps you can take to upload or share a video. Also includes some basic guidelines to follow to ensure an overall better viewing experience.




    • How-to become a member - Details on how to create a basic web account that also doubles as your PTC Community account. Also how to manage your password and what to do in the event that you forget your password.


    • How-to customize your view - details where to go to customize your front page view, including how-to add, move or delete a widget.


    • How-to acquire more points - Explains the point system associated with posting content and the different ranks or status levels you can achieve with every contribution.


    • How-to edit your profile - Describes the different actions you can take after navigating to your profile, such as updating your status, viewing all the content you created since joining, view your list of friends (connections) and send private messages to other members. Update other profile info like your Expertise, Fun Fact, Display Name, avatar, profile picture, Twitter ID, LinkedIn profile and Facebook page



    • List of Resources - A short list of resources for members to download to make their experience on PTC Community more interactive.


    Need additional help not covered in our documentation? Email or start a discussion in the Community Help group.