31 Replies Latest reply: Oct 22, 2012 5:41 AM by DanMarotta RSS

    Are you having issues uploading videos to the community?

    DanMarotta Platinum

      Hello Members,


      I have received a few messages regarding the upload a video feature on PlanetPTC.

      • "My video is caught in encoding limbo."
      • "Choosing Save Draft gives me an error message and does not save at all. I can only choose Publish or Cancel."
      • "Sometimes I recieve points for uploading videos and sometimes I don't. There doesn't seem to be a consistent pattern."


      Is anyone else experiencing issues? Please let me know by replying here. Screen shots and detailed steps would be helpful in targeting and resolving the issue(s).


      Thank you,