Printing problem mathcad prime 3.0

[ptc-5306830]

Hey I have a problem printing out documents from prime 3.0, it wont show the definition and other symbols, eventhough they show in the program. What can I do to fix it? Here is a screenshot of the problem:

[Werner_E]

Not sure if it will help

Some links to look at

http://communities.ptc.com/message/171511#171511

http://communities.ptc.com/message/189531#189531

maybe this hotfixes from Microsoft help

http://communities.ptc.com/message/222252#222252