topic Re: Licensing Error Gui points toward non-existent host ID in Arbortext

Licensing Error Gui points toward non-existent host ID

GregV — Fri, 22 Jul 2022 17:12:59 GMT

Used ipconfig and requested a license for one of the physical addresses.

Received license from PTC

After navigating to the license, the Licensing Error gui said, "If you need to obtain a node-locked license, your machine’s host ID is required. The host ID for this machine is XX-XX-XX-3C-7A-00.” (I put in the "XX's")

XX-XX-XX-3C-7A-00 is not in the ipconfig list of laptop's physical addresses, but anyway,

I requested a new license using “XX-XX-XX-3C-7A-00.”

The license does not work because it is not a physical address for the machine.

This also happened to another user a few years and the host ID at that time was identical to the one we are seeing now - XX-XX-XX-3C-7A-00. Different user, different laptop, different year. PTC sent me a new license from the list of physical addresses I submitted then. Now, they are not understanding my issue and resent me “XX-XX-XX-3C-7A-00.”

What am I doing wrong?

Re: Licensing Error Gui points toward non-existent host ID

GarethOakes — Sat, 23 Jul 2022 18:23:40 GMT

This can get complicated if the host machine has multiple NICs. If you have a node-locked (fixed) license then the ID has to come from the desktop machine, if you have a concurrent/floating/registered user license then you have to install it on a license server using the host ID from the license server machine instead.

In case of doubt, it's always best to use the PTC cpu_id.exe tool to calculate the correct host ID.

https://support.ptc.com/appserver/wcms/standards/ssl/freefull_cskdb.jsp?im_dbkey=90575

Re: Licensing Error Gui points toward non-existent host ID

DmitryTsarev — Sun, 24 Jul 2022 12:28:58 GMT

A wild guess, but this Mac could be related to a virtual VPN NIC, likely from Cisco software.

Could it be that you grabbed the Mac while connected to VPN and then trying to use the license with disabled VPN?

Did you try to use the license with VPN on?

Re: Licensing Error Gui points toward non-existent host ID

GregV — Sun, 24 Jul 2022 16:47:34 GMT

We do use Cisco AnyConnect. I had the user give me their ipconfig data and had not considered the laptop’s state at that time (VPN, wireless, wired).

Sounds like I need to ensure that the user is connected to the network. Then run ipconfig /all.

The ipconfig shows 5 host IDs. 4 say Media Disconnected.

I put in a license request for the remaining Ethernet adapter Ethernet:

It is not accepted and then a physical address is supplied in the Licensing Error gui that Is not on this machine.

I requested a license with that rogue IP, and then the Licensing Error gui came back telling me to use the same rogue IP as before. The one that’s not on this machine.

Really sounds like I need to sequester the laptop, connect to the network, and then request a license 5 times until one of the listed Macs work.

Re: Licensing Error Gui points toward non-existent host ID

GregV — Mon, 01 Aug 2022 14:08:43 GMT

Thanks for the feedback. It seems to be a must to have the laptop connected to the VPN/network when looking at the ipconfig /all and installing the license for that physical address. Now, lets see if I remember this when i do it again 6 months from now. Thanks again.

Re: Licensing Error Gui points toward non-existent host ID

GarethOakes — Mon, 01 Aug 2022 20:22:36 GMT

Thanks for coming back to share the update! So for machines that would usually be on VPN to access Arbortext, they should be on VPN when the host ID (MAC address) is captured for licensing purposes.

Re: Licensing Error Gui points toward non-existent host ID

Partner — Fri, 28 Feb 2025 20:49:24 GMT

And what we must do to have the "right" MAC, if the laptop has to connect in different contexts as :

1- At home, working localy

2- At home, opening arbortext localy, while beeing connected to a Business VPN (not in a remote desktop connection session)

3- At Office working localy (no VPN connected)

4- Use or not a dock station

We had set node-locked and floating licence, arbortext open, let us work a few time, and then crash / close without error message.

c:\node-locked.txt;7788@server

In Windows event viewer a message saying ntdll.dll crashed

<Data Name="AppPath">C:\Program Files\PTC\Arbortext Editor\bin\x64\editor.exe</Data> <Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

The only way we find to avoid this problem, is to use ONLY a floating licence.

7788@server

But the cost is not the same.

And our need is for a single computer.

"A node-locked license for use on a single computer. This type of license is usually obtained by the end user."

Thanks for your help,