topic PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager) in Systems/Software Engineering

PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

NicolasProtiere — Wed, 08 Apr 2020 16:06:21 GMT

Did you know?

The On-Demand System Scan is available to all customers with a valid subscription or maintenance contract and allows administrators to manually check for stability, performance, and security recommendations related to their PTC Windchill RV&S (formerly Integrity Lifecycle Manager) installation.

Simply upload an Integrity Support Package to be scanned and receive recommended actions for any known issues or improvements that are detected.

Note that you can check all the available detections here: the page list all the checks that are executed when you submit a Support Package to the On-Demand System Scan. We have more than 130 detections available today!

Do not hesitate to write any comment to this post, we’d love to hear your feedback!

You can find out more about PTC’s Proactive Support Services by visiting the FAQ page.

Re: PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

BL_9674211 — Fri, 16 Oct 2020 10:40:24 GMT

I am wondering if it is just could cover time-series database performance - Influx database Or could watch the performance for a meta-data database like Postgres or MS-SQL? GarageBand Download

Re: PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

JasonHall — Fri, 20 Nov 2020 14:28:44 GMT

Hello, sorry for the delay with responding to this.

I believe your question is related to the Thingworx product. Unfortunately we do not yet support Thingworx in the On Demand System Scan. Currently we only support Windchill and the product formerly known as Integrity Lifecycle Manager.

If you have further questions related to monitoring the stability of the Thingworx product, please do not hesitate to open a support case to discuss with our engineers. Thank you.

Re: PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

khoppe — Thu, 04 Sep 2025 11:01:45 GMT

@NicolasProtiere
Is there any limitation regarding Filesize?
I have created a SupportPackage for RV&S Rel. 13.3 via Command Line with Option "FULL" which resulted in a Filesize of 760 MB.
Upload is now ongoing since nearly two Hours and seems to be frozen.

Any Limit for Filesize? (No info in FAQ itself.)

Re: PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

NicolasProtiere — Thu, 04 Sep 2025 13:16:48 GMT

hi @khoppe ,

thank you for reporting the issue. We are indeed currently experiencing a problem with the upload mechanism.

We are sorry for the inconvenience.

Our IT infrastructure team is working on resolving it.

Regarding your question, the upload should support up to 3GB files, as mentioned on the main page.

Thank you

Re: PTC On-Demand System Scan for Windchill RV&S (formerly Integrity Lifecycle Manager)

NicolasProtiere — Mon, 06 Oct 2025 08:53:08 GMT

I realized that I hadn't yet announced here that the problem has been resolved: the service is working normally again.