Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

MS_9990422 — Mon, 25 Sep 2023 05:56:29 GMT

Hi,

I am having the following issue:

When trying to insert an OLE Object like a Visio file or an Excel file my computer fails to generate a preview thumbnail. This works on other machines.

The result looks like this:

As you can see, after Inserting via "Insert -> Insert Object" only a broken Image Icon appears.

The RV&S client logs show the following:

2023-09-25 07:29:07,442 INFO [mks.IntegrityClient] (AWT-EventQueue-0) GENERAL(5): getSolutionPropertiesStartingWith Editability.: {Document.1=Project,Shared Attachments,Shared Text,Shared Category,Contains,Summary,Changes Authorized By,Subject,Doc-ID, 1=Project,Shared Attachments,Shared Text,Shared Category,Contains,Summary, Document.3=Spawns} 2023-09-25 07:29:37,084 INFO [mks.IntegrityClient] (PrivateActionProcessor-richtextfield.thread.id@item.id=84116@field.name=Text(id=429)#) GENERAL(0) java.lang.NullPointerException: java.lang.NullPointerException at mks.ole.viewer.ProgIDs.registryLookup(ProgIDs.java:374) at mks.ole.viewer.ProgIDs.getVisioVersion(ProgIDs.java:338) at mks.ole.viewer.OleThumbnailGenerator.thumbnailADocument(OleThumbnailGenerator.java:190) at mks.ole.viewer.OleThumbnailGenerator.generateThumbnailForFile(OleThumbnailGenerator.java:131) at mks.ic.ci.ui.swing.OleThumbnailDialog$GenerateThumbnail.doModelAction(OleThumbnailDialog.java:88) at mks.frame.app.ui.swing.ActionProcessor.perform(ActionProcessor.java:422) at mks.frame.app.ui.swing.ActionProcessor$Dequeuer.run(ActionProcessor.java:747) at java.base/java.lang.Thread.run(Thread.java:829) 2023-09-25 07:29:37,124 INFO [mks.IntegrityClient] (PrivateActionProcessor-richtextfield.thread.id@item.id=84116@field.name=Text(id=429)#) GENERAL(0) java.lang.NullPointerException: java.lang.NullPointerException at java.desktop/javax.swing.ImageIcon.<init>(ImageIcon.java:240) at mks.ic.ci.ui.swing.richcontent.TinyMCE$InsertContentAndImageSizeProviderImpl.getWidthAndHeight(TinyMCE.java:2940) at mks.ic.ci.views.documentview.ImgTagDimensionChanger$Action.doNonUIAction(ImgTagDimensionChanger.java:72) at mks.ic.ci.ui.swing.richcontent.TinyMCE$InsertContentAndImageSizeProviderImpl$1.doModelAction(TinyMCE.java:2977) at mks.frame.app.ui.swing.ActionProcessor.perform(ActionProcessor.java:422) at mks.frame.app.ui.swing.ActionProcessor$Dequeuer.run(ActionProcessor.java:747) at java.base/java.lang.Thread.run(Thread.java:829)

Any help would be appreciated.

Thank you!

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

KartikOak — Tue, 26 Sep 2023 11:41:49 GMT

Hi,

Is there a PTC TS Case number that you can share over a private message?

Thanks

Kartik

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

MS_9990422 — Tue, 26 Sep 2023 12:08:19 GMT

Hi Kartik,

thanks for your response.

I've not opened a technical support case regarding this matter yet.

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

amund — Tue, 03 Mar 2026 10:15:37 GMT

The problem may occur if Office 32-bit is installed on the machine. Office 64-bit is required for this display. Please check this.

topic Inserting OLE Object into Rich Text results in broken preview (NullpointerException) in Systems/Software Engineering

Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)

Re: Inserting OLE Object into Rich Text results in broken preview (NullpointerException)