topic Re: Creo installation stuck at 'processing' in PTC Education Forum

Creo installation stuck at 'processing'

MD_10326806 — Fri, 12 Aug 2022 11:03:26 GMT

Hi,

I was using Creo 6, 7 and 8 as a member of a formula student team. But recently I reinstalled windows and when I am trying to install any version of Creo, after entering the product code it is stuck at 'processing'. I tried disabling firewall and ipv6 of my router, no success.

I am kinda desperate now as I am not able to work properly without Creo....

Re: Creo installation stuck at 'processing'

VladimirN — Sat, 13 Aug 2022 14:01:56 GMT

Hi,

Did you follow the steps in this tip? Tip - "Creo Trial 8.0 Player stops paging at certain Percentage": https://community.ptc.com/t5/PTC-Education-Forum/Creo-Trial-8-0-Player-stops-paging-at-certain-Percentage/m-p/732282#M12113

Re: Creo installation stuck at 'processing'

MD_10326806 — Sat, 13 Aug 2022 14:11:56 GMT

My internet connection is stable. My problem is completely different as I said, installer is stuck at the licence page at 'processing'.

Re: Creo installation stuck at 'processing'

MartinHanak — Sat, 13 Aug 2022 18:48:32 GMT

@MD_10326806 wrote:

My internet connection is stable. My problem is completely different as I said, installer is stuck at the licence page at 'processing'.

Hi,

did you try to enter your product code in Simple License Entry section ?

Re: Creo installation stuck at 'processing'

MD_10326806 — Sat, 13 Aug 2022 19:52:00 GMT

Yes, didn't work. Tried skipping licence during install, then opened reconfigure and install licence there but that didn't work either...

Re: Creo installation stuck at 'processing'

gchen-2 — Sun, 14 Aug 2022 02:38:51 GMT

same here, exactly same situation, i tried creo 6 and creo 9. System win11, school premium license. I disabled random hardware address, restart FlexNET service....

I occasionnally get this log file,

-------------------------------------------------
The trace creation timestamp is: Sat Aug 13 01:50:56 22
The executable build timestamp is: Thu Jun 06 15:03:22 19
The datecode is: NA
The pro machine type is: NA
The process ID is: NA
The traceback type is : CRASH
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 4892.

Re: Creo installation stuck at 'processing'

MartinHanak — Sun, 14 Aug 2022 14:34:32 GMT

@MD_10326806 wrote:

Yes, didn't work. Tried skipping licence during install, then opened reconfigure and install licence there but that didn't work either...

Hi,

you mentioned that you reinstalled Windows. Is the new Windows version the same as the previous one ? In other words, is something different than it was before?

You can also:

Prior to installation set Environment Variable PIM_DEBUG to True
Look into installation log pim_installmgr.log in C:\Users\<username>\Documents directory

Re: Creo installation stuck at 'processing'

MD_10326806 — Sun, 14 Aug 2022 15:12:27 GMT

I only did a full system recovery so it should be the same.

Re: Creo installation stuck at 'processing'

gchen-2 — Sun, 14 Aug 2022 22:53:23 GMT

Thanks Martin, you always give me great advise, I didn't know there's a hidden environment variable for log file before.

Really interesting problem here, it's like stuck with server communication or auth, .....I attached log file.