topic Re: LICENSE REQUEST FAILED FOR FEATURE in PTC Education Forum

License request failed for feature

ER_14419908 — Tue, 02 Dec 2025 11:17:47 GMT

I am a student at the Faculty of Industrial Engineering and Robotics (FIIR) at the Polytechnic University of Bucharest. I have a license from my school, it is valid but creo 12.4.0.0 does not recognize it, i have removed it once and reinstalled it. Please help me.

Re: LICENSE REQUEST FAILED FOR FEATURE

MartinHanak — Tue, 02 Dec 2025 11:07:30 GMT

Hi,

I guess your license contains Creo 11.0 license.

Open license file in Notepad and search for line starting with INCREMENT PROE_Educ1 ptc_d xx.0

xx.0 determines the Creo version

Creo 7.0 38.0 Creo 8.0 39.0 Creo 9.0 40.0 Creo 10.0 41.0 Creo 11.0 42.0 Creo 12.0 43.0

Re: LICENSE REQUEST FAILED FOR FEATURE

ER_14419908 — Tue, 02 Dec 2025 11:18:51 GMT

Do I need to change from 42.0 to 43.0 on every increment find or just to this specific one INCREMENT PROE_Educ1 ptc_d?

Re: LICENSE REQUEST FAILED FOR FEATURE

ER_14419908 — Tue, 02 Dec 2025 11:23:37 GMT

Re: LICENSE REQUEST FAILED FOR FEATURE

MartinHanak — Tue, 02 Dec 2025 11:58:51 GMT

@ER_14419908 wrote:

Do I need to change from 42.0 to 43.0 on every increment find or just to this specific one INCREMENT PROE_Educ1 ptc_d?

Hi,

you must not modify the contents of license file!

If you need to use Creo 12.4.0.0 then you have to ask university CAD admin to send you new license file.

Re: LICENSE REQUEST FAILED FOR FEATURE

ER_14419908 — Tue, 02 Dec 2025 15:29:25 GMT

I also tried reinstalling creo 11 but the problem persists, from what i was told the license i have works for creo 12 at the university

Re: LICENSE REQUEST FAILED FOR FEATURE

MartinHanak — Tue, 02 Dec 2025 15:37:27 GMT

Hi,

I am sorry I am not able to help you remotely. Please ask some of your colleagues for help and give him access to your computer.

Re: License request failed for feature

Alex_Cazacu — Tue, 09 Dec 2025 16:49:24 GMT

Uninstall all Creo versions installed and run a fresh Creo 11 install.

Make sure you run setup.exe as an administrator! Also make sure that you turn off during the installation any security software that runs on your device, you can also get offline as you have a license.

Use the existing available license and don't try to add the server license in the client setup, it will not work.

First time you run Creo 11 after the installation make sure you run it as an administrator!