topic Re: Mathcad Prime 4.0 Doesn't Start Anymore in Mathcad

Mathcad Prime 4.0 Doesn't Start Anymore

Kempenjn — Thu, 03 May 2018 13:19:41 GMT

I've been using Mathcad Prime 4.0 daily for a few months, just a few days ago the program stopped starting up.

When I run the program, the green splash screen comes up, but a few seconds later it disappears and the Mathcad icon disappears from my taskbar. I'm running Windows 7.

I have looked through other threads where fixes have been reported (like this one and this one) but nothing works. I've removed the config file, tried reinstalling, and tried running as an administrator.

Re: Mathcad Prime 4.0 Doesn't Start Anymore

VladimirN — Wed, 17 Jan 2018 12:58:22 GMT

1. Open a case with technical support: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

2. Try to install the latest version of .NET Framework: https://www.microsoft.com/en-us/search/result.aspx?q=.NET+Framework

Re: Mathcad Prime 4.0 Doesn't Start Anymore

Kempenjn — Wed, 17 Jan 2018 17:21:20 GMT

Hi Vladimir,

Thanks for your suggestions, I've had a case open with PTC support for a few days now (no response) and installed the latest .NET Framework, Prime is still not opening.

Re: Mathcad Prime 4.0 Doesn't Start Anymore

MartinHanak — Thu, 18 Jan 2018 07:14:24 GMT

Hi,

see attachment.