topic Perpetual License Expiration in Mathcad

Perpetual License Expiration

vroberts — Mon, 30 Jan 2023 21:00:14 GMT

I have been using Mathcad for over 20 years, and currently have a support plan. It's support renewal time again and I'm being told my perpetual license for Mathcad will expire if I do not renew my support plan. How does a perpetual license expire?

Re: Perpetual License Expiration

Werner_E — Mon, 30 Jan 2023 21:50:37 GMT

If its really a perpetual license it won't expire in the sense that software will not be working. But Mathcad 15 will not be maintained or supported by PTC anymore and if for some reason MC15 won't work OK anymore in a new OS, you are out of luck (unless you had moved it to a VM in a timely manner.

So the software will still work but you can't expect (and so can't pay for) PTC support anymore.

I'd also suspect that getting a new license file in case you move the software to another machine will be more complicated than it used to be.

Possibly @DJNewman can provide further details.

Re: Perpetual License Expiration

DJNewman — Mon, 30 Jan 2023 22:08:36 GMT

"I'm being told"

I'm curious who is telling OP that. Is that a member of PTC renewal sales? Is it a PTC partner?

Our third-to-last question in our public FAQ is pretty clear: https://www.mathcad.com/en/-/media/files/pdfs/mathcad/end-of-sale-mathcad-faq-en.pdf

Re: Perpetual License Expiration

vroberts — Mon, 30 Jan 2023 22:10:17 GMT

You are correct, I should have made it clear this was not a rumor I read on social media 😊

The statement was made in the renewal email from the company that sells me my support agreement each year.

Re: Perpetual License Expiration

BenLoosli — Mon, 30 Jan 2023 22:26:27 GMT

One way to check is to look in the license file. a perpetual license will have this in the file:

#MATHCAD 6 Mathcad Professional - Float Prime 6.0 Flt Lic perm

A subscription with an expiration date will have this:

#MathcadPrime 1 Mathcad Home Use License Prime 8.0 Lic 02-mar-2023

Maybe it is just your VAR trying to scare you into updating to a newer version with a subscription.

Re: Perpetual License Expiration

vroberts — Mon, 30 Jan 2023 23:08:17 GMT

Thank you. You are correct.

The license file for my main machine says “expiration date = permanent.”

The license file for my other machine, which I know I will lose if I do not re-up, says “expiration date = 30-apr-2023.”

Re: Perpetual License Expiration

vroberts — Tue, 31 Jan 2023 00:06:03 GMT

Yes, Maintenance Reseller Corporation (MRC).

Re: Perpetual License Expiration

DJNewman — Tue, 31 Jan 2023 12:13:12 GMT

Thanks; I sent you a private message about this.