https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/987196#M4125 <P>This is not a browser issue but a privileges issue in the eSupport account: You get pages like:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ppal_0-1733356962102.png" style="width: 400px;"><img src="https://www.ptcusercommunity.com/t5/image/serverpage/image-id/115212i6D8BAE21749D841C/image-size/medium?v=v2&amp;px=400" role="button" title="ppal_0-1733356962102.png" alt="ppal_0-1733356962102.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 05 Dec 2024 00:03:11 GMT ppal 2024-12-05T00:03:11Z https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/986859#M4121 Trying to transfer license from 1 system to another.. Webpage when trying to get license, etc said i don't have enough permissions / access denied. So i can't manage my own license i payed for. Tue, 03 Dec 2024 19:11:11 GMT https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/986859#M4121 BT_1390225 2024-12-03T19:11:11Z https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/986895#M4122 <P>Hi</P> <P>&nbsp;</P> <P>Try&nbsp;<A href="https://www.ptc.com/en/support/customer-support-guide/licensing/contact-licensing" target="_blank">Contact Licensing | PTC</A>&nbsp; or email&nbsp;<A href="mailto:wwlm@ptc.com" target="_blank">wwlm@ptc.com</A>&nbsp; for licencing issues.</P> Wed, 04 Dec 2024 02:33:04 GMT https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/986895#M4122 ppal 2024-12-04T02:33:04Z https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/987194#M4124 <P>Hi BT_1390225,<BR />Did you try using a different web browser?&nbsp;<BR />Also, please refer to the article <A href="https://www.ptc.com/en/support/article/CS20911" target="_blank">CS20911</A>.</P> <P>Regards,&nbsp;</P> <P>Dhiraj</P> Wed, 04 Dec 2024 23:58:18 GMT https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/987194#M4124 DhirajPatil 2024-12-04T23:58:18Z https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/987196#M4125 <P>This is not a browser issue but a privileges issue in the eSupport account: You get pages like:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ppal_0-1733356962102.png" style="width: 400px;"><img src="https://www.ptcusercommunity.com/t5/image/serverpage/image-id/115212i6D8BAE21749D841C/image-size/medium?v=v2&amp;px=400" role="button" title="ppal_0-1733356962102.png" alt="ppal_0-1733356962102.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 05 Dec 2024 00:03:11 GMT https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/987196#M4125 ppal 2024-12-05T00:03:11Z https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/1050927#M5185 <P>I have this same problem and I'm getting nothing back from PTC.</P> Wed, 14 Jan 2026 20:12:02 GMT https://www.ptcusercommunity.com/t5/Mathcad-Installation/Access-denied-to-goto-webpage-and-transfer-license-not-enough/m-p/1050927#M5185 KH_2288677 2026-01-14T20:12:02Z