topic Re: New purchase - the info given is terrible and doesn't tell you how to download the software in Mathcad Installation

New purchase - the info given is terrible and doesn't tell you how to download the software

RP_9013207 — Tue, 11 Nov 2025 02:11:21 GMT

I purchased the software - now how to i get the down load?
So far the purchase experience is not good. Too complicated.

Re: New purchase - the info given is terrible and doesn't tell you how to download the software

vnamboodheri — Tue, 11 Nov 2025 04:23:03 GMT

Thank you for reaching out through the PTC Community!
I apologize for any inconvenience you may have experienced.

Please take a look at this post on "All About Mathcad Software Installation." It includes useful information on topics such as - From Where to Download Mathcad for Single User Account or for Student Edition, How to obtain Mathcad Single User and Student Licenses? & How to Locate or Find Product Code for Single User and Student Edition of Mathcad.

Please let us know if this information is helpful?

Best Regards,
Vivek N
Community Moderation Team

Re: New purchase - the info given is terrible and doesn't tell you how to download the software

RP_9013207 — Tue, 11 Nov 2025 04:36:39 GMT

The problem is the sales code says it’s not linked to my company

Re: New purchase - the info given is terrible and doesn't tell you how to download the software

vnamboodheri — Tue, 11 Nov 2025 06:49:27 GMT

Hello @RP_9013207,

Got it!
Thank you for reaching out. We have successfully created a Technical Support case for you with the reference number C17956421. One of our support engineers will contact you during your local business hours.

Hope this helps.

Best Regards,

Vivek N
Community Moderation Team