topic Re: The download page says that I am not entitled to download software in Mathcad Installation

The download page says that I am not entitled to download software

MV_9521035 — Mon, 12 Jan 2026 04:16:16 GMT

Topic reference from here
Same problem here. I purchased a license for Mathcad 11 Prime Student Edition, upgraded my account, but the download page says that I am not entitled to download software. As I purchased a license, I request immediate access to download. With the license came an activation code, but without the software I am unable to activate.

Re: The download page says that I am not entitled to download software

LucMeekes — Mon, 12 Jan 2026 06:49:12 GMT

You might have received a download link in the same (or another?) email from PTC.

If not try this: https://www.mathcad.com/en/try-and-buy/mathcad-express-free-download/install

and press the 'install now' button.

Success!

Luc

Re: The download page says that I am not entitled to download software

MV_9521035 — Mon, 12 Jan 2026 16:38:18 GMT

Thanks for the reply, but unfortunately I haven't received a download link in the same or any other PTC email. The link you provided is for downloading the free Express Mathcad, but I request a link for downloading the software I already paid for.

Re: The download page says that I am not entitled to download software

MV_9521035 — Mon, 12 Jan 2026 17:21:47 GMT

Thanks, I already solved the problem using the license assistant.