topic Re: Problem acquiring license file after change of computer in Mathcad Installation

Problem acquiring license file after change of computer

MJ_10773283 — Thu, 05 Feb 2026 11:33:09 GMT

Hello,

I'm having trouble activating my newly bought license for Mathcad prime 11.0. I had a license for Mathcad 10 on a different pc which worked without any trouble. Now when trying to acquire the new license for this version on a new system, it just gives me the error: "You have reached the maximum number of license requests available for your product type"

I have been troubleshooting for some time now but without luck.

Sincerest,

Mikkel

Re: Problem acquiring license file after change of computer

LucMeekes — Thu, 05 Feb 2026 18:22:08 GMT

Look here: https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852

Success!
Luc

Re: Problem acquiring license file after change of computer

MJ_10773283 — Sun, 08 Feb 2026 15:31:34 GMT

Hi @LucMeekes ,

I have already tried this, but this also ends up telling me I have reached the maximum number of license requests...

I don't know if you've seen similar isues before. It seems very strange to me atleast

- Mikkel

Re: Problem acquiring license file after change of computer

LucMeekes — Sun, 08 Feb 2026 18:58:32 GMT

Hey Mikkel,

Seems like you need to contact PTC support. (That's NOT this forum)

Success!
Luc

Re: Problem acquiring license file after change of computer

VladimirN — Sun, 08 Feb 2026 23:33:52 GMT

Try submit a request to: academicsupport@ptc.com