topic No access to download Prime 11 after purchase in Mathcad Installation

No access to download Prime 11 after purchase

KK_14442158 — Wed, 11 Feb 2026 07:44:06 GMT

Subject: Mathcad Prime 11 – Unable to Download Software After Purchase
Dear PTC Support Team,
I recently purchased a Student License for Mathcad Prime 11 through Cleverbridge and proxi.id. While I successfully received the license file, I am unable to download the software itself.
The download page requires me to upgrade my Basic account to a higher level, which in turn asks for a Customer Number and a Sales Order Number. However, the only documentation I received from Cleverbridge is the invoice along with the Product Key.
Could you please advise where I can obtain the required Customer Number and Sales Order Number, or alternatively enable the software download for my account?
Thank you for your support.
Best regards

Re: No access to download Prime 11 after purchase

Catalina — Wed, 11 Feb 2026 08:01:39 GMT

Hi @KK_14442158

Here are some resources that may be of help for your issue:

Solved: From Where to Download Mathcad for Single User Acc... - PTC Community

How to Download Mathcad Prime 11.0 - PTC Community

CS440903 - Step-by-step installation instructions for Mathcad Prime 11.0

Hope this helps!

Best regards,

Re: No access to download Prime 11 after purchase

VladimirN — Wed, 11 Feb 2026 09:07:56 GMT

Try also this link: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

Re: No access to download Prime 11 after purchase

KK_14442158 — Wed, 11 Feb 2026 16:18:15 GMT

Many Thanks, finaly this works sufficient.

Re: No access to download Prime 11 after purchase

VladimirN — Thu, 12 Feb 2026 09:38:53 GMT

You're welcome.