topic Re: Please DO NOT post product specific questions on board. in PTC eSupport Help Discussions

Please DO NOT post product specific questions on board.

Jaime_Lee — Thu, 29 Mar 2018 16:53:55 GMT

Please only post questions related to the tech support site (support.ptc.com) on this board. Product related questions belong on the appropriate product board.

Re: Please DO NOT post product specific questions on board.

kregimbald — Wed, 27 Jun 2018 14:50:41 GMT

Thanks I realize that...but PTC doesn't exactly make it a simple process to submit these questions. Not very user friendly.

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 14:29:42 GMT

Tough to navigate this is.

Re: Please DO NOT post product specific questions on board.

BenLoosli — Wed, 31 Jul 2019 14:51:03 GMT

It is not hard to select the product that you need to ask the question about. Try a little navigating before dumping a question in the Community support pages.

Top of the screen is a MENU button that allows you to choose your product.

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 14:52:05 GMT

OK, point me to Kepware

Re: Please DO NOT post product specific questions on board.

BenLoosli — Wed, 31 Jul 2019 15:33:46 GMT

Yes, Kepware needs added to the IoT menu structure.

Jaime????

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 15:36:30 GMT

Oh wait... so it's not easy to find??

Re: Please DO NOT post product specific questions on board.

Inoram — Wed, 31 Jul 2019 15:45:53 GMT

You guys are so cute. How long you been married?

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 15:51:47 GMT

Really? Is this the level of user support that I can expect from PTC? Condescending juveniles?

Re: Please DO NOT post product specific questions on board.

TomU — Wed, 31 Jul 2019 16:31:14 GMT

None of the people who replied to your post work for PTC. In fact, most of the people on this community are not with PTC, they are simply end users like yourself. If you want "official" PTC support you will need to go to https://www.ptc.com/en/support/.

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 16:43:06 GMT

Thanks for the only helpful response Tom. It's maddening that Kepware page sends me here for user to user support only to find there is no section for them. I was looking forward to a forum for Kepware

But when I do look around without success and I am correct in my initial post , the two people that do respond are immediately childish pricks... I have to assume that this is what the culture will be here . Or at least that it is tolerated, or worse, ignored by PTC.

Re: Please DO NOT post product specific questions on board.

Inoram — Wed, 31 Jul 2019 16:48:53 GMT

Lol to be fair, you started it The irony of it, so funny.

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 16:52:17 GMT

By saying it was difficult to navigate?

Re: Please DO NOT post product specific questions on board.

TomU — Wed, 31 Jul 2019 17:08:13 GMT

I'm not familiar with Kepware but it looks like it's primarily being discussed under the ThingWorx Developers and Manufacturing Apps areas. (Both of these are under the IoT category.)

Re: Please DO NOT post product specific questions on board.

SlidingDownhill — Wed, 31 Jul 2019 17:19:55 GMT

Thanks Tom

FWIW, I did search and I should have taken the advice it gave.

Re: Please DO NOT post product specific questions on board.

JB50 — Tue, 05 May 2020 15:20:33 GMT

Hello,

Excuse me but I'm completely new here. I work at the University and I started drawing with Creo Parametric. But I got some issues. Where exactly can I put my question please?

Kind Regards,

JB50

Re: Please DO NOT post product specific questions on board.

BenLoosli — Tue, 05 May 2020 16:50:29 GMT

Look at the top of the eSupport web page. There are headings for each major PTC product, use the appropriate one.

Re: Please DO NOT post product specific questions on board.

VladimirN — Tue, 05 May 2020 19:00:57 GMT

Here: https://community.ptc.com/t5/Part-Modeling/bd-p/partsmodeling

Re: Please DO NOT post product specific questions on board.

chuck4379 — Tue, 22 Sep 2020 18:56:30 GMT

And how would I post the basic questions for Mathcad. Prime6.0.0.0.0.0. is quite buggy.

Re: Please DO NOT post product specific questions on board.

TomU — Tue, 22 Sep 2020 19:59:40 GMT

Mathcad questions can be posted here: https://community.ptc.com/t5/PTC-Mathcad/bd-p/PTCMathcad