https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/676976#M2387 <P>As happened <A href="https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search/m-p/653758#M2183" target="_self">before</A> , search on Knowledge base dose not work.</P> <P>Search returns community articles only.</P> <P>Please, solve this, it impacts our work very much.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ptc_support.png" style="width: 956px;"><img src="https://www.ptcusercommunity.com/t5/image/serverpage/image-id/29135iCD1A1CF158F764EC/image-size/large?v=v2&amp;px=999" role="button" title="ptc_support.png" alt="ptc_support.png" /></span></P> Mon, 13 Jul 2020 06:42:08 GMT TomazJeras 2020-07-13T06:42:08Z https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/676976#M2387 <P>As happened <A href="https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search/m-p/653758#M2183" target="_self">before</A> , search on Knowledge base dose not work.</P> <P>Search returns community articles only.</P> <P>Please, solve this, it impacts our work very much.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ptc_support.png" style="width: 956px;"><img src="https://www.ptcusercommunity.com/t5/image/serverpage/image-id/29135iCD1A1CF158F764EC/image-size/large?v=v2&amp;px=999" role="button" title="ptc_support.png" alt="ptc_support.png" /></span></P> Mon, 13 Jul 2020 06:42:08 GMT https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/676976#M2387 TomazJeras 2020-07-13T06:42:08Z https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/677235#M2391 <P><a href="https://www.ptcusercommunity.com/t5/user/viewprofilepage/user-id/1289">@TomazJeras</a>&nbsp;Thanks for reporting the issue through Community.</P> <P>There was a service interruption which prevents English articles from proper indexing. The situation has been fixed and all 120,000+ articles are now searchable against on the eSupport portal.&nbsp;</P> <P>&nbsp;</P> Tue, 14 Jul 2020 03:58:16 GMT https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/677235#M2391 Jenny 2020-07-14T03:58:16Z https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/677354#M2392 <P>Thanks for quick reaction. <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Tue, 14 Jul 2020 12:35:39 GMT https://www.ptcusercommunity.com/t5/PTC-eSupport-Help-Discussions/Unable-to-find-ANY-PTC-KB-articles-with-search-again/m-p/677354#M2392 TomazJeras 2020-07-14T12:35:39Z