topic Re: Case Viewer Down??? in PTC eSupport Help Discussions

Case Viewer Down???

TomU — Wed, 22 Feb 2023 15:47:48 GMT

Every case I try to view says it does not exist. Is the case viewer down for maintenance?

The URL looks like it's correct:

https://support.ptc.com/appserver/cs/view/cards_call.jsp?n=16746918

Re: Case Viewer Down???

olivierlp — Wed, 22 Feb 2023 16:24:44 GMT

Thanks for bringing this up. The team looking into it. Hopefully, we'll have a solution soon.

Re: Case Viewer Down???

PeterCase — Wed, 22 Feb 2023 17:03:55 GMT

Hi @TomU , thanks for reporting. Our team has traced this to an SSL certificate error and is working to fix at this time. Meanwhile, please feel free to use our alternate Case Viewer with base URL: https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=NNNNNNNN

Best regards,

Peter.

Re: Case Viewer Down???

TomU — Wed, 22 Feb 2023 17:34:56 GMT

Thanks @PeterCase. Slightly off topic, is there any way to prevent all the extra stuff from being automatically added to the end of every URL now?

https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=?_gl=1*1b1fae0*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3NzA4NzE2NC4xMDYuMC4xNjc3MDg3MTY0LjAuMC4w

Re: Case Viewer Down???

AndreaHaeberle — Wed, 22 Feb 2023 20:37:51 GMT

Hello TomU, the issue is solved now