topic Re: eSupport Banner Articles Not Viewable in PTC eSupport Help Discussions

eSupport Banner Articles Not Viewable

TomU — Fri, 04 Apr 2025 13:16:27 GMT

The banner that appears on the eSupport Portal home page today contains links to articles that are not publicly viewable. Please correct. Thanks.

Re: eSupport Banner Articles Not Viewable

MarkFahlbeck — Fri, 04 Apr 2025 13:37:57 GMT

Hello @TomU

I am actively working on this issue.

I was awaiting article review & approval for the banner late yesterday, and had tentatively set the banner activation for today with the intent to be live by end of day.

However, I intend to go live fully later today, and have removed the banner for now.

Apologies for the confusion.

Best regards,

Mark

Re: eSupport Banner Articles Not Viewable

MarkFahlbeck — Fri, 04 Apr 2025 14:26:40 GMT

@TomU Hello again!

Content is now officially live!

Thanks,

Mark

Re: eSupport Banner Articles Not Viewable

TomU — Fri, 04 Apr 2025 14:32:52 GMT

Thanks!