topic Re: Partner account Login Issue in PTC eSupport Help Discussions

Partner account Login Issue

AL_12731379 — Tue, 20 May 2025 09:15:42 GMT

Hi ,

I am trying to login my partner account for many to complete my certifications. Its showing the username and password incorrect. Can you please help me with it?

Thanks

Anitha

Re: Partner account Login Issue

AndrewK — Tue, 20 May 2025 12:31:05 GMT

Hi Anitha,

I think they can help you with your account here Web Account Case Logger

Re: Partner account Login Issue

PeterCase — Tue, 20 May 2025 12:36:55 GMT

Hi Anitha, you can reset your password at any time using the "Forgot Password" link in the eSupport sign-in window. You'll need to enter your email address first, then Continue, and you'll see the link. The password reset involves an email sent to your registered email address, so you'll need access to that inbox.

Thank you.

Re: Partner account Login Issue

AL_12731379 — Fri, 23 May 2025 06:07:10 GMT

Hi PeterCase,

I have reseted the password two times still its not working.I am entering the correct username and password.I am still facing the same issue.

Thankyou

Re: Partner account Login Issue

PeterCase — Fri, 23 May 2025 09:08:00 GMT

Hi Anitha, I've initiated a ticket with the team that handles web account issues. We'll be in touch shortly.

Thank you,

Peter.