topic Re: Support Article Issue in PTC eSupport Help Discussions

Support Article Issue

hheinze — Thu, 22 May 2025 15:42:00 GMT

Could you please explain how this happens?
Today I was again searching for answers. But in this case, the both links at the bottom are not responsible. Apache Server down? Or is this a dead end?:
https://www.ptc.com/en/support/article/CS202295?source=search

Re: Support Article Issue

AndrewK — Thu, 22 May 2025 15:44:02 GMT

Hi @hheinze,

I've moved your post to our eSupport help forum. It looks like the article is displaying now. Are you still seeing the same issue?

Thanks

Re: Support Article Issue

hheinze — Fri, 23 May 2025 07:57:38 GMT

Thank you, it is working!
But today I have found some very outdated links.
I hoped it could help me, but what is about all those links down here?:
https://www.ptc.com/en/support/article/CS41166?source=bloop

The page is from 2025, but the linked page is very old, but the links offered there, are really not working.

Re: Support Article Issue

remy — Fri, 23 May 2025 08:42:09 GMT

urls look dead.
The best course of action here is to file an Article Feedback by clicking Something is wrong with article (bottom portlet of the article) and follow the process.

It will notify the author of the article who is the better person to work on it.