topic Re: PTC Knowledgebase not responding in PTC eSupport Help Discussions

PTC Knowledgebase not responding

BenLoosli — Wed, 26 Nov 2025 14:13:25 GMT

I have entered 5 queries to the Knowledgebase this morning and they have all return just a blank page.

Is there an issue for others with the Knowledgebase or is it just me?

Re: PTC Knowledgebase not responding

RomainGarcia — Wed, 26 Nov 2025 14:21:21 GMT

Thank you Ben! I have reported an issue with our IT team. We will let you know as soon as this is fixed.

Re: PTC Knowledgebase not responding

Marco_Tosin — Wed, 26 Nov 2025 14:22:45 GMT

I just tried it and I'm having the same problem.
However, the search works fine for one of my colleagues.

Re: PTC Knowledgebase not responding

TomU — Wed, 26 Nov 2025 15:00:02 GMT

We were seeing this yesterday too, but it was sporadic. Sometimes it was fine and other times it just kept loading a blank page with no search results.

Re: PTC Knowledgebase not responding

khimani_mohiki — Wed, 26 Nov 2025 14:54:51 GMT

Yeah we got the same problem, turning off cloudflare VPN fixed it, then it returned, can get any search results on any browsers or devices

Re: PTC Knowledgebase not responding

Dobi — Wed, 26 Nov 2025 15:50:39 GMT

Saw this yesterday and some today... I thought it was a ZScaler issue on our end.

Clearing browser cache made it come back to normal so I continued assuming it was a problem on my end.

Re: PTC Knowledgebase not responding

RomainGarcia — Wed, 26 Nov 2025 16:42:25 GMT

Hi @BenLoosli @Dobi @khimani_mohiki @TomU and @Marco_Tosin ,

Great news—the Knowledge Base Search service is now fully restored!

Thank you so much for letting us know about the issue. Your feedback helps us improve, and we’re already reviewing our alert system to catch similar problems proactively in the future.

If you notice anything unusual or have suggestions, feel free to share—we’re always listening!

Thanks
Romain