FATAL [main] wt.dataops.purge.StandardPurgeService Error when starting Windchill

Alex1988 — Wed, 01 Nov 2017 09:12:07 GMT

Hi all,

While starting Windchill we receive the following error in the MS log:

FATAL [main] wt.dataops.purge.StandardPurgeService - wt.util.WTException: wt.pom.DeadlockDetectedException: Deadlock is detected on the wt.queue.ScheduleQueueEntry object in the database.

We have a configuration with 2 MS and 3BGMS, Windchill 10.3 M030.

Do you have an idea what can cause this? The system is stopped automatically during the night for DD and Vaults backup and restarted in the morning using 2 Tasks in the Windows Task Scheduler. If I stop the system and start it again there will be no deadlock message.

Thanks in advance.

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FATAL [main] wt.dataops.purge.StandardPurgeService Error when starting Windchill