MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts.

Vinay_S — Mon, 11 Feb 2019 05:08:14 GMT

Dear all,

I am trying to perform a Windchill ProjectLink update from 10.2 M020 to M030 on linux server but when the process reaches installing and configuring runtime artifacts step after completing workgroup manager installation it fails. In error logs there is no proper information as well. Has anyone faced the issue before? Is there any solution for this?

Error:

Installation Aborting
The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests. Shutdown the installer before accessing any logs to ensure that they are up to date.
/opt/..../installer/logs/PTCSOLNINSTALLER_PtcInstall.log
/opt/..../installer/logs/PTCSOLNINSTALLER_InstallLog.xml
The installation is aborting due to an unexpected error.
java.lang.Exception: Return code was: 1.
at com.ptc.windchill.install.suite.actions.InstallModulesLauncher.run(InstallModulesLauncher.java:58)
at com.ptc.windchill.install.suite.actions.InstallModulesLauncherIaAction.process(InstallModulesLauncherIaAction.java:14)
at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)
at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)
at com.zerog.ia.installer.Installer.install(Unknown Source)
at com.zerog.ia.installer.actions.InstallProgressAction.af(Unknown Source)
at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source)

Re: MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts

rospod — Wed, 11 Dec 2019 08:04:46 GMT

I have the same error installing Windchill 11.0 M030 CPS16 on windcows server 2012 R2

Re: MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts

rospod — Wed, 11 Dec 2019 08:15:28 GMT

I find into logs :

...

INFO 2019-12-11 09:01:36 - [java] Error: Exception in CustomizeColumnLength for (wt.introspection.introspectionResource/2) wt.introspection.WTIntrospectionException: name column not found for wt.part.WTPart --> WTPart.
INFO 2019-12-11 09:01:36 - [java] Execution/Launch Time = 1.25 seconds
INFO 2019-12-11 09:01:36 - [ant] Exiting D:\ptc\WT\Windchill\bin\tools.xml.
INFO 2019-12-11 09:01:36 -
INFO 2019-12-11 09:01:36 - BUILD FAILED

Solution is :

https://www.ptc.com/en/support/article?n=CS173628

topic Re: MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts in Windchill

MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts.

Re: MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts

Re: MOR update from 10.2 M020 to M030 failing continuosly while installing and configuring artifacts