topic Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX in Windchill

AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX.tmp

agarr — Wed, 16 Sep 2020 23:16:12 GMT

My company uses AutoDesk (Inventor & AutoCAD) products and PTC (Creo) products. For AutoCAD we use the Workgroup Manager and sometimes we get an error during usage that shows below. I can't trace the source of why it is happening. It basically blocks all the information for saving from AutoCAD once this error is shown to the user. Has anyone else see this? You can delete the local Windchill folder and re-setup the connection for the Workgroup Manager to the CAD tools, however, the user always ends up losing work because of this.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Wed, 16 Dec 2020 17:24:28 GMT

Was there a resolution for this? I am also experiencing this problem.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Wed, 16 Dec 2020 19:13:42 GMT

No we have not found anything. PTC support desk said that I needed log files showing when it happens to diagnosis anything. I don't know the cause so we can't run the logs constant.to capture. The closest information I have found is here: https://forums.autodesk.com/t5/autocad-lt-forum/unable-to-save-files-creating-tmp-files-instead-autocad-lt-2014/m-p/4531107#M117508

I have a test running trying this option: https://knowledge.autodesk.com/support/autocad-lt/learn-explore/caas/CloudHelp/cloudhelp/2016/ENU/AutoCAD-LT/files/GUID-469DFA87-1986-4BDA-918B-1E3F9D6FCDC2-htm.html

Both of those are not for current versions, but I think still apply. We are on AutoDesk 2018, what version are you on?

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Wed, 16 Dec 2020 19:50:51 GMT

We are also using AutoCAD 2018. For some users, opening the drawing, moving some stuff around and re-saving causes the issue. Clearing the Workgroup Manager cache does help temporarily.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Wed, 16 Dec 2020 20:29:25 GMT

Clearing the cache helps a little. We have found in many cases that we have to delete the C:drive location of the files and re-authenticate to the CAD tools to get it go away for longer periods of time.
We are PTC cloud based, with SSO. Do either of those apply to your current configuration.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Wed, 16 Dec 2020 20:35:21 GMT

Not cloud based but have single sign on.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Tue, 02 Mar 2021 21:23:54 GMT

There is a new Workgroup Manager (CPS17) that may resolve your issue.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Tue, 02 Mar 2021 21:50:58 GMT

Have you tested to see if it resolved your issue?

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Wed, 03 Mar 2021 15:31:26 GMT

Yes, the update resolved the issue.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

JHall — Fri, 05 Mar 2021 16:49:28 GMT

We have a similar error using Inventor. We discovered it was Microsoft OneDrive. This is how we resolved it.

Cause

OneDrive activated

Resolution

Turn off the "Files on Demand" feature in OneDrive settings
Reboot the client

Once that is done, we didn't see that error any longer.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Fri, 05 Mar 2021 16:52:47 GMT

We have tried that with no success in preventing it from happening again.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

JHall — Fri, 05 Mar 2021 16:55:41 GMT

@agarr Well, that's very unfortunate.

A second issue we've discovered is that during a Windows 10 update (these happen with no warning) we have the same issue. However once the update is complete, and you've rebooted all is well.

Could your problem be occurring during a Windows update?

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

ThangLe — Fri, 05 Mar 2021 16:56:01 GMT

From an enterprise level, do you have any backup programs? We did found out that a backup program can interfere with the save.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Fri, 05 Mar 2021 17:02:47 GMT

Yes I have found that I get reports of it at times of the Windows updates, which I think is related to the cache being used for downloading the updates and causes a disconnect of Windchill. But due to the happening without warning, there isn't much I can do to prevent it. I have found a few articles on AutoCAD's website stating this is a problem with any cloud based storage location. But they don't offer any solutions.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Fri, 05 Mar 2021 17:03:47 GMT

The backup programs run overnight hours so I don't think they would be causing any of the issues.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

JHall — Fri, 05 Mar 2021 17:41:10 GMT

Would you have a link you could share about those articles you found?

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

agarr — Fri, 05 Mar 2021 17:59:47 GMT

This is the most beneficial: https://forums.autodesk.com/t5/autocad-lt-forum/unable-to-save-files-creating-tmp-files-instead-autocad-lt-2014/m-p/4531107#M117508
The other one I had and we tested was dealing with ISAVEPERCENT, we have tried that one and it didn't have any affect on the creation of the .tmp
PS- I should add that we are PTC cloud hosted with Single Sign On. We are currently 11.1 M020 CPS12. Not sure if any of that matters.

Re: AutoCAD generates error Unable to Save Drawing to Workspace. Drawing saved to Windchill\saveXXXX

JHall — Fri, 05 Mar 2021 19:45:35 GMT

@agarr

We are Non-PTC cloud hosted with Single Sign On. We are currently 11.0 M030 CPS18.

Thanks for the link! It looks very much like what we are experinceing.

James