topic Re: WinDU Freez in Windchill

WinDU Freez

ChiragBarot — Fri, 08 Sep 2023 16:14:07 GMT

I am using Windchill PDMLink Release 11.0 and Datecode with CPS M030-CPS11

WinDU Freezes.

Tried suggested tech on PTC document, didn't work

Any suggestions?

Re: WinDU Freez

avillanueva — Fri, 08 Sep 2023 16:17:04 GMT

Which document? Are you getting an out of memory issue or a very long running test? Which one's were executing when it froze?

Re: WinDU Freez

ChiragBarot — Fri, 08 Sep 2023 16:18:59 GMT

Checking the Upgrade Essential box

here is the case from PTC knowledge base

Article - CS242299 - WinDU hangs in Windchill PDMLink 11.0 (ptc.com)

Thx

-Chirag

Re: WinDU Freez

ChiragBarot — Fri, 08 Sep 2023 16:22:46 GMT

This is what I see

I started well over an hour ago.

Re: WinDU Freez

SWeiler_9940261 — Fri, 08 Sep 2023 16:44:46 GMT

Did you get prompted for authentication already? If not, the authentication window could be in the background.

Re: WinDU Freez

ChiragBarot — Fri, 08 Sep 2023 16:48:31 GMT

No it did not prompt me for authentication.

I checked, nothing waiting in the background.

Re: WinDU Freez

avillanueva — Fri, 08 Sep 2023 17:19:58 GMT

If you did not get prompted for authentication and did not provide authentication in the command line, its likely stuck there.

Re: WinDU Freez

SWeiler_9940261 — Fri, 08 Sep 2023 17:28:09 GMT

Try authenticating prior to running windu

windchill --javaargs="-Dcom.ptc.net.auth.user=wcadmin -Dcom.ptc.net.auth.password=<password>" wt.auth.Authentication

Re: WinDU Freez

ChiragBarot — Fri, 08 Sep 2023 18:20:28 GMT

tried this too....no luck

Re: WinDU Freez

ANNA_02 — Mon, 11 Sep 2023 13:12:10 GMT

Try running this command,

windchill --javaargs="-Dwt.auth.trustedAuth.username=wcadmin" --jap=wt.properties?com.ptc.windchill.upgrade.tools.windu.java.args --cpp=wt.properties?com.ptc.windchill.upgrade.tools.classpath com.ptc.windchill.windu.Windu

https://www.ptc.com/en/support/article/CS151715?source=search