topic Re: Introducing Advanced Knowledge Resources for Windchill Workflow Troubleshooter in Windchill

Introducing Advanced Knowledge Resources for Windchill Workflow Troubleshooter

jifeng — Thu, 05 Feb 2026 06:39:48 GMT

We are happy to introduce a new Advanced Knowledge Resources (AKR) on the eSupport site! This AKR is designed to quickly get you the information you need in one place without having to search for it.

The Windchill Workflow Troubleshooter will help to guide you to the most common solutions for Windchill workflow issues. This may include scenarios such as:

Workflow not Starting
Workflow Stuck at one node. This includes:

The Expression node
The Sync node
The Set State node

Tasks Assignment or Role Issues
Workflow Email notification issue
WfUserWork/WfPropagation Queue has lots of ready/executing/severe entries

Our knowledge experts are actively monitoring your feedback and continuing to enrich the content with more pictures and videos.

Even if you’re not currently having a workflow question, take a look and tell us what you think!

We're constantly improving this tool based on your suggestions.

Re: Introducing Advanced Knowledge Resources for Windchill Workflow Troubleshooter

Fadel — Thu, 05 Feb 2026 09:11:23 GMT

@jifeng Hello DSE , the image for role resolution is not working :

Re: Introducing Advanced Knowledge Resources for Windchill Workflow Troubleshooter

jifeng — Thu, 05 Feb 2026 10:00:49 GMT

Hello Fadel,

Thanks very much for your feedback.

Oh, I understand now that the images also need to be published.

This will help us avoid causing any inconvenience to our customers and colleagues.

Thanks

Linda