topic Re: UPDATE WORKSPACE SLOW in Windchill Customization

UPDATE WORKSPACE SLOW

Matteo_1987 — Fri, 15 Mar 2024 13:08:44 GMT

Hello to all,
I am using Windchill 11.2.1.2 with Creo Modeling 20.3.2.0 (via wgm 11.2.1.7) and Creo Parametric 7.0.5.0.
In both cases I am experiencing a notable slowness, both of the WGM and of Windchill within Creo, of the Workspace update.
Example:
When I modify a WT part or a Cad Document (the check-out is already done), by changing a simple attribute and saving, the workspace remains to update itself for a few minutes.
I did the test on multiple PCs and the result is the same.
Even check-in operations with few components are very slow.
From a browser, on the other hand, everything works correctly.
Among other things, if I go to check in the browser, I find the change already made, while in the wgm the workspace page is still updating.

Another thing: changing server and passing in the test environment (as you can see at the end of the attached video) the same operation is ok.
What can it depend on?
Do you have any ideas or experience on this?

Matteo.

Re: UPDATE WORKSPACE SLOW

STEVEG — Wed, 01 Dec 2021 14:11:28 GMT

Unfortunately there could be quite a few possibilities.

Have you tried just turning off all background config options (Creo) and preference settings (Windchill)? One that comes to mind would be the upload in background Windchill preference. Doing that might allow you to determine if it's a Creo to WC interaction task or a network lag.

Re: UPDATE WORKSPACE SLOW

Matteo_1987 — Sun, 05 Dec 2021 14:40:00 GMT

Thanks,
for the help.
I tried to change the preference but nothing has changed.

I still found the solution in with this article:
https://www.ptc.com/it/support/article/CS225042

Re: UPDATE WORKSPACE SLOW

STEVEG — Mon, 06 Dec 2021 21:28:20 GMT

Great find!