topic Customise the 'Contact your administrator for assistance' page in Windchill Customization

Customise the 'Contact your administrator for assistance' page

rhart — Fri, 27 Sep 2024 11:17:01 GMT

Version: Windchill 12.1

Use Case: I'd like to add a link to our internal support portal on this page

Description:

Re: Customise the 'Contact your administrator for assistance' page

avillanueva — Fri, 27 Sep 2024 12:14:25 GMT

I believe the JSP you want to customize is here:

codebase/wtcore/error.jsp

Make sure you back up and manage properly your modifications.

Re: Customise the 'Contact your administrator for assistance' page

rhart — Fri, 27 Sep 2024 14:39:17 GMT

Added an entry to codebase/WEB-INF/web.xml and restart

<!-- add it above any existing error-page entries in web.xml> <error-page> <exception-type>wt.session.SessionUsers$PreLoginException</exception-type> <location>/wtcore/licensingError.jsp</location> </error-page>

Created a new page (licensingError.jsp) to handle licensing issues