topic Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error in Modeling

Creo elements will not start due to connection error and manual activation fails with a 404 not found error

nmarriott — Fri, 14 Dec 2018 17:16:03 GMT

Tried to start Creo this morning which failed. I have had this before and used manual activation, but when I try this today I get a 404 error (address is https://www.ptc.com/appserver/securePeModeling/peManualLic.jsp?lang=en&u=Niall etc)

How can I start Creo?

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

FriedhelmK — Fri, 05 May 2017 18:30:04 GMT

Hi,

did you got the following message before, and you have used those 48 hours (worked offline) before you where blokked?

i think the server is down again.

Work arround is to turn your System clok manually back in time if you need the program.

Last time we got again and again 48 hours

Hope this helps 😉

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

cjamison — Fri, 05 May 2017 19:06:32 GMT

Same issue here as well.I even reinstalled (modified) the software to no avail. When request for activation key is prompted, it goes to a 404 page not found.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

Methusalix1 — Fri, 05 May 2017 19:19:35 GMT

Hi I have the same problem! ... May be accumulating occurrences helps to speed up things!

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

nmarriott — Fri, 05 May 2017 19:49:18 GMT

Didn't get the option to work offline, so I can't use this method unfortunately. Thanks for the suggestion though

When I click the request manual activation key on the following dialog I get "Server Error - 404 Not found" so I can't get a key (Unless anyone knows of an alternative method of getting a key?).

I realise this software is free, but people like me rely on being able to access it. I have several projects which I cannot access. PTC really need to realise this and their lack of response is unacceptable.

Just as an aside. A question to PTC - As this software is free, why is an online license check required in the first place. But given that it is this way, can PTC please respond and let us know what is going on, and what they are doing to correct the problem!

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

FriedhelmK — Sat, 06 May 2017 08:31:40 GMT

For exemple 😉

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

emaatta — Sat, 06 May 2017 08:48:34 GMT

Hi,

same issue here.

Don't have any offline options?

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

FriedhelmK — Sat, 06 May 2017 09:43:58 GMT

Hi,

i have the same issue.

But my workaround works.

Look at my picture.

Change your system clok to for example 1. May and you can work at least until the server is online again.

But be patient.

Sometime it took long time before he came back.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

lfortner — Sat, 06 May 2017 10:06:22 GMT

Same issue today. Unable to start Modeling PE.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

FriedhelmK — Sat, 06 May 2017 10:48:42 GMT

Hallo Louis,

did you try my proposal?

>Change your system clok to for example 1. May and you can work at least until the server is online again.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

cdawidowski — Sat, 06 May 2017 11:18:18 GMT

Hello all,

the same issue for me. In my case I can set my clock to any time but I don't get the work offline button. It seems that I need to wait until the server is online again...

Best regards

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

shale — Sat, 06 May 2017 13:56:32 GMT

I'm sure I saw something with regard they were doing some upgrade or maintenance to their servers the other day. However, I had feared the time would come when they would stop me from modeling. I guess they are not concerned for people who use the free app. Having both the licence server and manual activition method out at the same time is really poor show. 😞

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

edimascio — Sat, 06 May 2017 15:21:14 GMT

Hi, I have same issue and did try your proposal solution but it did not work.

Shall I restart PC after having updated the date before try?

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

bsengundhar — Sun, 07 May 2017 04:57:18 GMT

I also have the same problem. 404 error when i tried manual activation procedure. Tried changing system clock, but it doesn't show work offline option. Hope the issue gets resolved as soon as possible.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

ajadhav-2 — Sun, 07 May 2017 05:27:39 GMT

Hi,

I tried to activate the software by changing the date as you have menitioned but it din't work, its still showing the same error.

Do you have any information till when the server should get back online.?

Regards,

Anand

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

mpeterkau — Sun, 07 May 2017 10:02:05 GMT

So, this did not work for me, because I've to login first with my User-ID and Password. After that, I cannot see the Button with "Work offline"

I think Creo deleted my license-File, because it was already to old.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

3Dbuildr — Sun, 07 May 2017 11:32:20 GMT

Same issue here, earlier this week I worked offline because activiation did not work, on top of that I now get this message

When I fill in my email +password I get the following message:

Setting back the system clock unfortunately does not work for me... 😞

Fred

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

ajadhav-2 — Sun, 07 May 2017 16:04:27 GMT

Hi,

Lets hope that server get back online soon..

eagerly waiting for the reply from the PTC official on this error.

Best regards,

Anand

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

emaatta — Sun, 07 May 2017 18:42:57 GMT

I agree you Niall. Just wondering same thing. Why this free sw need this kind of online check. And then PTC company does not care anything of sw users.

This kind of situation is really unacceptable. Is it aim of the PTC company that we all move to use another CAD sw? This kind of customer support is not good ad to PTC company. I would rather pay something about good reliability. This sw is free and therefore have limit of part quantity. Why PTC use unreliable online server checking? That server checking is still okay for me if PTC give adequate level support to users and take care of this server usability. I have seen this same episode earlier and it took very many days before PTC solved the issue. In my mind this give very bad image of PTC and it's customer service and SW usability ensuring.

Re: Creo elements will not start due to connection error and manual activation fails with a 404 not found error

mkao — Sun, 07 May 2017 22:01:10 GMT

Same issue as well. Looks like the license server is down. Changing the date does not help so we'll have to wait till it's up again.