topic Re: Creo Elements Direct Modeling Express Licensing Issue in System Administration

Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Wed, 26 May 2021 15:04:59 GMT

We apologize for the inconvenience. Our IT department is actively working on the Creo Elements Direct Modeling Express issue and we will let you know once the issue is resolved.

Re: Creo Elements Direct Modeling Express Licensing Issue

GB_9942442 — Thu, 27 May 2021 09:43:04 GMT

This problem recurs often, in the past few years it has been encountered at least every 6-8 months, why is this?

Why doesn't PTC make it easier to activate the program, like your competitors do?

Best regards Giorgio

Re: Creo Elements Direct Modeling Express Licensing Issue

TomU — Thu, 27 May 2021 12:27:58 GMT

@AndrewK,

It's been down for almost an entire week. That seems excessive. Can you please follow up with I.T. and try to get an estimate on when the system will be back online? Maybe it's time to escalate the request...

Re: Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Thu, 27 May 2021 13:04:27 GMT

Thanks for your feedback. We apologize for the downtime. IT is working to correct the issue, and we will post any updates here as soon as we have them.

Re: Creo Elements Direct Modeling Express Licensing Issue

HM_9949012 — Thu, 27 May 2021 18:37:23 GMT

Vielen Dank. Es funktioniert wieder.
Beste Grüße
Winfried

Many Thanks. It works again.
Best regards
Winfried

Re: Creo Elements Direct Modeling Express Licensing Issue

GregorRožmanec — Thu, 27 May 2021 19:08:42 GMT

Hello !

It just started working successfully for me.😊

I wish the others a successful work.

Best regards.

Re: Creo Elements Direct Modeling Express Licensing Issue

RXIAOC — Thu, 27 May 2021 20:28:01 GMT

It's working for me now. Thanks!

Re: Creo Elements Direct Modeling Express Licensing Issue

SE_9833450 — Fri, 28 May 2021 05:44:01 GMT

Hello,

Do you have it well the Creo is working again.

It always doesn't work for me.

It's a shame that this bug has been around for a week.

At least it works with the request for the manual activation key.

Best regards.

Re: Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Mon, 31 May 2021 13:45:47 GMT

I have received confirmation that the issue is resolved.

Re: Creo Elements Direct Modeling Express Licensing Issue

RH_4475029 — Tue, 15 Jun 2021 09:36:21 GMT

Is this down again, none of the manual activation keys are working for me!!??

Re: Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Tue, 15 Jun 2021 12:51:23 GMT

I will find out and let you know.

Re: Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Tue, 15 Jun 2021 15:03:23 GMT

I just received word that the server is not down.

I was told the manual key is temporary and lasts 72 hours, and you will need to "regenerate the manual keys or directly activate the product with your credentials". I hope that helps.

Re: Creo Elements Direct Modeling Express Licensing Issue

RXIAOC — Wed, 30 Jun 2021 14:37:57 GMT

I'm getting "An error has occurred" when I request a manual activation Key.
I've notice it this morning.

B.R.

Full message:

Wed Jun 30 10:36:55 EDT 2021

An error has occurred

Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

Thank you for your help in resolving this matter.

PTC Webmasters

Re: Creo Elements Direct Modeling Express Licensing Issue

sgorin — Wed, 22 Oct 2025 19:58:17 GMT

While the original thread was for v6 to 8 on windows 10, I am experiencing the same response going from v6 to v9 on windows 11. Did not see a thread addressing that so am leaving comment here as it is the closest similar threat that I could find.

Am currently unable to upgrade and my version no longer works as well. Even am getting Cloudfare Error 500 when trying to launch program. Not sure what to do. Am at a complete stop. Thank you.

Re: Creo Elements Direct Modeling Express Licensing Issue

AndrewK — Wed, 22 Oct 2025 20:15:19 GMT

Hi @sgorin

I am with the community team and not a product expert, but I found this conversation with a possible solution.

Thanks to @WT_8075663 for sharing!

I manage to solve this issue.

I uninstall all my direct modeling express in my computer.
I download the latest version 9.0 and install

Problem solved.

***You MUST uninstall first. before installing 9.0.

Let me know if you still need assistance.

Re: Creo Elements Direct Modeling Express Licensing Issue

GregorRožmanec — Sat, 01 Nov 2025 21:52:17 GMT

I reinstalled the program, but this message appears after launching it. What should I do?