https://www.ptcusercommunity.com/t5/Vuforia-Chalk/Vuforia-Chalk-Network-Troubleshooting/m-p/707929#M611 <P>Is there a similar set of recommendations for Vuforia View?&nbsp;</P> Fri, 15 Jan 2021 15:17:46 GMT Aouellets 2021-01-15T15:17:46Z https://www.ptcusercommunity.com/t5/Vuforia-Chalk/Vuforia-Chalk-Network-Troubleshooting/m-p/655565#M163 <P><STRONG>Network Connectivity</STRONG>:</P> <UL> <LI>Run below test to determine if there is an issue with your network blocking access to resources Chalk needs</LI> <UL> <LI><A href="https://connect.vuforia.com/networktest" target="_blank">https://connect.vuforia.com/networktest</A>&nbsp;</LI> </UL> <LI>Ensure that below ports are open: <UL> <LI>&nbsp;Some corporate networks may block UDP in their network configuration, which may prohibit use of Chalk within that network.</LI> </UL> </LI> <UL> <LI>HTTPS: 443</LI> <LI>UDP: 10,000 - 60,000, 3478</LI> </UL> <LI><SPAN>Must have configuration for all Chalk users:</SPAN> <UL> <LI>global.vss.twilio.com, Port 443, Protocol WSS</LI> <LI>sdkgw.us1.twilio.com, Port 443, Protocol WSS</LI> <LI>ecs.us1.twilio.com, Port 443, Protocol HTTPS</LI> </UL> </LI> </UL> <UL> <LI>Additional regional connectivity requirements can be found here: <A href="https://www.twilio.com/docs/video/ip-address-whitelisting#media-servers" target="_blank" rel="noopener">https://www.twilio.com/docs/video/ip-address-whitelisting#media-servers</A></LI> <LI>See our <A href="http://support.ptc.com/help/vuforia/chalk_admin_center/#page/Vuforia_Chalk_Admin_Center%2FNetwork_Config.html%23" target="_blank" rel="noopener">Network Configuration Recommendations</A> help topic for additional information&nbsp;</LI> </UL> <P>&nbsp;</P> <P><STRONG>Call Quality</STRONG>:</P> <UL> <LI>&nbsp;2.8 Mbps + is recommended for best quality</LI> <LI>At or below 0.5Mbps may result in poor call quality</LI> <UL> <LI>Remote users should enable 'low bandwidth mode' within call</LI> <LI>This enables remote users to still view high quality images with a slight delay from the Local user</LI> </UL> <LI>Ensure that devices used for Chalk are supported</LI> <UL> <LI>See <A href="https://chalk.vuforia.com/content/vuforia-chalk/en/download-chalk.html" target="_blank" rel="noopener">https://chalk.vuforia.com/content/vuforia-chalk/en/download-chalk.html</A> for a list of all current support devices</LI> </UL> </UL> <P>&nbsp;</P> <P>For Chalk Best Practices, see our <A href="https://community.ptc.com/t5/Vuforia-Studio-and-Chalk-Tech/Vuforia-Chalk-Best-Practices/ta-p/616111" target="_self">Chalk Tech Tip</A>.&nbsp;</P> Wed, 02 Feb 2022 22:23:53 GMT https://www.ptcusercommunity.com/t5/Vuforia-Chalk/Vuforia-Chalk-Network-Troubleshooting/m-p/655565#M163 tmccombie 2022-02-02T22:23:53Z https://www.ptcusercommunity.com/t5/Vuforia-Chalk/Vuforia-Chalk-Network-Troubleshooting/m-p/707929#M611 <P>Is there a similar set of recommendations for Vuforia View?&nbsp;</P> Fri, 15 Jan 2021 15:17:46 GMT https://www.ptcusercommunity.com/t5/Vuforia-Chalk/Vuforia-Chalk-Network-Troubleshooting/m-p/707929#M611 Aouellets 2021-01-15T15:17:46Z