Fatal Crash When Using Sheet Metal

JM_10432119 — Fri, 01 Sep 2023 16:35:48 GMT

I am using Creo Parametric Release 2.0 and DatecodeM250

I'm encountering a fatal error crashing Creo. I opened a case about a month ago and tried to trouble shoot it myself with PTCs website and waited to see if it would resolve itself. But I think I need some human assistance. After more use it looks like it's only sheet metal parts, converting something to sheet metal that crashes Creo.

Here are the errors that I faced
-------------------------------------------------
The trace creation timestamp is: Fri Sep 01 08:29:37 23
The executable build timestamp is: Fri Sep 22 05:16:12 17
The datecode is: 2017170
The pro machine type is: x86e_win64
The process ID is: 16112
The traceback type is : CRASH
The logger exit status is: 00003
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 16320.

Main Thread 16320
=====================
0x00007FF7EB6642CF NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x48b88790, 0x1a1e7470, 0x1a1e7488, 0x0 )
0x00007FF7EB664659 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x2, 0x17ea6c0, 0x1c4a8988, 0x100 )
0x00007FF7E9D96DA0 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x49cb6900, 0x483b9580, 0x286e7f50, 0x0 )
0x00007FF7EB49B496 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x1c4a8988, 0x286e7f50, 0x0 )
0x00007FF7EB49B7DC NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x48e19fd0, 0x1c4a8988, 0x286e7f50, 0x0 )
0x00007FF7EB4A400A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x286e7f50, 0x1c4a8988, 0x17ecb00, 0x17eca20 )
0x00007FF7EB4B5042 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x286e7f50, 0x17eca80, 0x394, 0x17ecb00 )
0x00007FF7E9C4529D NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1c4a8988, 0x0, 0x0 )
0x00007FF7E9418E60 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xe9418ce0, 0x1c4a8988, 0x9, 0x286e7f50 )
0x00007FF7E939F462 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0xffffffff, 0x0, 0xffffffff )
0x00007FF7E93A0BB9 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x2, 0xffffffff, 0x1, 0xe9c4a500 )
0x00007FF7E94231C6 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x4, 0x17ecea0, 0x2, 0x1c4a8988 )
0x00007FF7E9429F66 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xffffffff, 0x0, 0x0, 0xffffffff )
0x00007FF7E942B38C NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x0, 0x0, 0x0 )
0x00007FF7E942BE23 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0xffffffff, 0x1, 0xeed004cd )
0x00007FF7E942C256 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x1, 0x1, 0x4 )
0x00007FF7E96346C8 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x24, 0x1c4a8f08, 0x1c4a8988, 0x1c4a8988 )
0x00007FF7E9634D3E NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x3e9, 0x1, 0x0 )
0x00007FF7E961329A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x2, 0x1cea63d0, 0x1c4a8988 )
0x00007FF7E962D81E NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1cea63d0, 0x0, 0x1 )
0x00007FF7E967DF57 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x3e9, 0x0, 0x1e433ef8, 0x0 )
0x00007FF7E967F2E2 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x64f1d931, 0x10, 0x17ed3f0, 0xf4bad2b0 )
0x00007FFDEECC192D NULL (NULL:0) (coretools_sh:0x00007FFDEEC80000) ( 0x0, 0x2, 0x1c4a8988, 0xee303563 )
0x00007FF7E967F4EB NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ed518, 0xeed0056d, 0x1c4a8988, 0xe96a2d5c )
0x00007FF7E967F652 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x1c4a8988, 0x0, 0x0 )
0x00007FF7E95FE458 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1, 0x0, 0x0, 0x1c4a8988 )
0x00007FF7E96A742B NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x0, 0xffffffff, 0x1cea5090 )
0x00007FF7E96AA268 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ed890, 0x1c4a8988, 0x17ed890, 0xe5b1fffa )
0x00007FF7E9A80E9A NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x17ed6b0, 0x5, 0x17ed630 )
0x00007FF7E9A868C5 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x0, 0x0, 0x1c4a8988, 0x51 )
0x00007FF7E9A88FBC NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xb6, 0x1c4a8988, 0x1c4a8988, 0x289bd270 )
0x00007FF7E9A8A6D1 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1c4a8988, 0x7, 0x289bd270, 0x3e9 )
0x00007FF7E9A8B404 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1cea63d0, 0x3e9, 0x1c4a8988, 0x0 )
0x00007FF7E96AD040 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0xf4bd73d8, 0x1c4a8988, 0x1a7990e8, 0x7 )
0x00007FF7E96B13FB NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x1e3c82f8, 0x0, 0x2, 0x1c4a8988 )
0x00007FF7E997E283 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x19662540, 0x0, 0x19803dc0, 0x92e9ed8 )
0x00007FFDE2562A39 NULL (NULL:0) (libui_sh:0x00007FFDE2320000) ( 0x1, 0xf8edca0, 0xe2488010, 0x3e9 )
0x00007FFDE248B95C NULL (NULL:0) (libui_sh:0x00007FFDE2320000) ( 0x92e9ed8, 0x3e9, 0x19662540, 0x17edfe0 )
0x00007FF7EDA582B9 NULL (NULL:0) (xtop:0x00007FF7E8080000) ( 0x17ede40, 0x0, 0x0, 0x0 )

Re: Fatal Crash When Using Sheet Metal

MartinHanak — Fri, 01 Sep 2023 13:26:35 GMT

Hi,

I think nobody can comment your problem, because Creo Parametric Release 2.0 is "dead".

Suggestion: Pack your model into zip file and attach this zip file to your reply. This will enable others to test your model.

Re: Fatal Crash When Using Sheet Metal

JM_10432119 — Fri, 01 Sep 2023 14:06:11 GMT

Yea PTC doesn't want to support it themselves and sent my case to the message boards. It's not a problem with a part but something about the sheet metal module makes it crash.

Re: Fatal Crash When Using Sheet Metal

BenLoosli — Fri, 01 Sep 2023 14:18:06 GMT

PTC does not support products that are out of date.

Update to a newer release of Creo, 9 or 10, and see if you get the same errors.

No one in the community can help with a traceback log file.

Re: Fatal Crash When Using Sheet Metal

StephenW — Fri, 01 Sep 2023 14:47:58 GMT

You can test some things by temporarily renaming all your config.pro files. Start a new part without a start part (should be empty, no datums) and create a test and see if it is possibly something in your setup.

If it isn't in your setup, you likely will need a clean install!

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