topic Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM in Kepware

KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MF_10617103 — Thu, 23 Mar 2023 05:45:36 GMT

I have a problem with KEPServerEX and inputs.opcua telegraf.
I collect data with kepware use telegraf inputs.opcua. When I use advancetags/tags with good quality, I don't have problem. The problem is when the quality of advancetags/tags changes to bad (for example, driver stop working). My Kepware after a few minutes or seconds (no rule) stop working (My dataLoger no sent to sql and opcua no work). Application can't start(I click on it, it load, but the project never compiles), only reset server or service runtime to fix it. Off course, I don't have any event log about this problem. Where is problem...?

I test with: kepware
version 6.9/6.13
Telegraf version 1.24/1.25/1.26

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

rajskumar — Thu, 23 Mar 2023 12:03:17 GMT

I am not sure about exact issue but it is indicating that KEPServerEX might be running in demo mode.

Can you please verify if you are using valid License/Activation id for mentioned plug-ins(Advanced tag and Datalogger) and OPC UA Client driver?

Please take a look at the following article as it may help to understand if you are using valid id or not:

https://www.ptc.com/en/support/article/CS293891

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

If issue persists; I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

https://my.kepware.com/s/login/

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MKhatri — Thu, 23 Mar 2023 12:33:03 GMT

As per the explanation it seems system run in demo mode.

There can be number of reasons behind it.

For example, your current subscription doesn't involve the needed drivers, or you don't have a valid license.

You are using Advance tags so it is recommended that you should buy one for Advance tags.

If it doesn't resolve it, please submit a support ticket.

https://my.kepware.com/s/login/

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MF_10617103 — Fri, 24 Mar 2023 05:09:04 GMT

i have full version. I have licence. Kepware work good when telegraf is off.

Telegraf informs that it works with kepware opc ua ( https://www.influxdata.com/integration/kepware/ ). I am also looking for a solution on the influx community, but to no avail. Maybe Will reinstalling kepware change anything? What to look for. Maybe some buffer options?
Off course my server has a very good hardware parameters.

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MF_10617103 — Fri, 24 Mar 2023 05:10:09 GMT

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MF_10617103 — Fri, 24 Mar 2023 05:32:47 GMT

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

rajskumar — Fri, 24 Mar 2023 12:47:30 GMT

It seems the Application report(for primary troubleshooting) needs to be reviewed to figure out the issue .Please open a support ticket and submit Application Report with the Kepware Technical Support team so the files can be reviewed to complete the troubleshooting process. Here is a link to My Kepware login page to open a support ticket :

https://my.kepware.com/s/login/

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

JO_10681156 — Thu, 06 Jul 2023 08:50:48 GMT

Hi all,

I have the same problem with telegraf and OPC Kepware.

MF_10617103 did you find the solution for your problem?

Thank you in advance.

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

MF_10617103 — Thu, 06 Jul 2023 09:11:50 GMT

I'm not sure, but from what I remember,
First, I updated Kepware to new version (I currently have 6.13.266.0).
Then I used Telegraf plugin "OPC UA Listener" (subscriptions) and everything works to this day

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

JO_10681156 — Thu, 06 Jul 2023 09:57:16 GMT

Thank you for your response.

In my case telegraf is working fine until I turned off machine for several hours. When I turn on machine after several hours i haven't data in to the influxDB and I must restart telegraf.

Re: KEPServerEX, KEPWARE, TELEGRAF, INPUTS.OPCUA PROBLEM

JO_10681156 — Wed, 19 Jul 2023 10:06:31 GMT

I have upgraded telegraf to v. 1.27.1 and working fine!