topic Re: Error in Installing RTPPM 10.0 - Error Code: 25002 in Mfg Solutions & Apps

Error in Installing RTPPM 10.0 - Error Code: 25002

oaslan — Sun, 15 Jun 2025 21:43:55 GMT

During Thingworx Applications 10.0 installation, in the "Install Applications" step, I get the error below:

"ERROR 2025-06-13 16:39:09.120 Install Applications - Error Code: 25002
CORE Unknown step: com.thingworx.dsl.exceptions.DSLRequestProcessingException: Invalid Reference to Object In Script"

I'm using MSSQL, I think I used the right collations. What could be the reason?

Re: Error in Installing RTPPM 10.0 - Error Code: 25002

mstarnaud — Mon, 16 Jun 2025 13:59:27 GMT

Hi Oaslan

For installation problems, we really suggest using support tickets. This will help with attaching screenshots & logs (and not make your server's information visible to everyone) and also setup debugging meetings if we need to.

Yes the collation is correct, we can take it out of the suspect list.

For the error that you're having, it would be very helpful to have the installer screenshot and/or the logs (Applicationlog, Scriptlog, Databaselog, Errorlog). They will probably give us better information, or at least help us find at what step the error happens. I think the error you're getting is when a Javascript variable doesn't really exist, it could be for example that it tried to put a Thing in a variable but the Thing doesn't exist, and then try to call a service on that Thing. The logs would probably tell us more.

Re: Error in Installing RTPPM 10.0 - Error Code: 25002

oaslan — Mon, 16 Jun 2025 19:50:57 GMT

Thank you for your suggestions. I'll open a ticket and share the results here. Have a nice day.

Re: Error in Installing RTPPM 10.0 - Error Code: 25002

TonyZhang — Thu, 03 Jul 2025 01:51:00 GMT

Hi @oaslan,

Has there been any update on this installation issue?

Have you had a chance to raise a support ticket for this?

Please let me know if you require any assistance raising a support case, I can open it on your behalf if needed.

Best,

Re: Error in Installing RTPPM 10.0 - Error Code: 25002

oaslan — Sun, 06 Jul 2025 20:29:19 GMT

It seems we installed the wron MSSQL version, 2019. Problem is solved when we switched to 2022.