topic Re: Creo crash upon sketch on drw table in 3D Part & Assembly Design

Creo crash upon sketch on drw table

CarloScolari — Fri, 01 Apr 2022 14:40:02 GMT

I am using Creo Parametric Release 8.0 and Datecode8.0.4.0

Creo crash , drw table \ sketch\ rectangle or any other geometry creation make program crash.

Here are the errors that I faced
Creo crash , drw table \ sketch\ rectangle or any other geometry creation make program crash.

Re: Creo crash upon sketch on drw table

VladimirN — Sat, 02 Apr 2022 15:13:25 GMT

Hi,

Please show a screenshot of the error that occurs.

Re: Creo crash upon sketch on drw table

remy — Mon, 04 Apr 2022 09:48:39 GMT

Hi did you make sure the hardware and in particular the graphics card is on par with the platform recommendation?

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 10:13:49 GMT

yes.

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 10:22:18 GMT

Re: Creo crash upon sketch on drw table

MartinHanak — Mon, 04 Apr 2022 12:53:10 GMT

Hi,

perform a classic test ... add following option at the end of config.pro file temporarily and test Creo behavior.

graphics win32_gdi

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 13:53:37 GMT

slower and crashed anyway.

using gdi does non use opengl (before graphics opengl)

Re: Creo crash upon sketch on drw table

StephenW — Mon, 04 Apr 2022 14:24:29 GMT

Is this on a new drawing, everytime, or is this an old drawing you are trying to add to?

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 14:52:09 GMT

old or new , same result.

Re: Creo crash upon sketch on drw table

StephenW — Mon, 04 Apr 2022 15:02:26 GMT

If it's repeatable, you need to put in a Tech support case. They will be able to diagnose using the traceback log file.

Re: Creo crash upon sketch on drw table

MartinHanak — Mon, 04 Apr 2022 16:29:34 GMT

@CarloScolari wrote:

slower and crashed anyway.

using gdi does non use opengl (before graphics opengl)

Hi,

I guess that Creo installation is corrupted.

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 16:34:42 GMT

on all workstation installed?

without config.pro is working, now eliminating discontinued sets and sketching one by one.

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 16:35:17 GMT

without config.pro is working, now eliminating discontinued sets and sketching one by one.

Re: Creo crash upon sketch on drw table

MartinHanak — Mon, 04 Apr 2022 16:42:08 GMT

@CarloScolari wrote:

on all workstation installed?

without config.pro is working, now eliminating discontinued sets and sketching one by one.

Hi,

if the problem is not reproducible without config.pro then you can use "file halving method" to located problematic config.pro option.

Use this procedure:

get 1st half of config.pro and test Creo behavior
if you can reproduce the problem then problematic option is in 1st half
if you cannot reproduce the problem then problematic option is in 2nd half
split problematic part of config.pro into two pieces and repeat the test
continue until you find problematic option

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 17:48:58 GMT

found paramenter in config.pro that generates fatal error: draw_models_read_only yes

without above parameter sketch tools (all buttons) works fine.

Re: Creo crash upon sketch on drw table

CarloScolari — Mon, 04 Apr 2022 17:50:01 GMT

found paramenter in config.pro that generates fatal error: draw_models_read_only yes

without above parameter sketch tools (all buttons) works fine.

Re: Creo crash upon sketch on drw table

remy — Tue, 05 Apr 2022 06:24:40 GMT

Well done finding the option that crash. At least you have stable situation now.

I'm positive though that Creo is not meant to crash although with the option on. That's general software development statement: the software has to remain stable and like drop a message or a warning.

It is definitely worth creating a case for deeper analysis. Maybe something additional comes in play. And It's a rather recent release.

Re: Creo crash upon sketch on drw table

sacquarone — Tue, 05 Apr 2022 10:43:02 GMT

Hello @CarloScolari

Thanks a lot to have raised case 16331122 yesterday to us related to this. I took the ownership of it and I'm able to reproduce your concern. I therefore reported this issue (generic regression of version 8.0 versus 7.0 when draw_models_read_only is yes) to our R&D via SPR 13735995 created with severity HIGH, and now documented in related article 366721 (visible by all our customers).

I initiated a mail thread in parallel with you for the follow-up of above SPR till resolution process, hopefully soon.

Regards,

Serge

Re: Creo crash upon sketch on drw table

sacquarone — Wed, 27 Apr 2022 13:37:04 GMT

Hello @CarloScolari

I'm glad to let you know that this issue was solved by PTC R&D, and verified as effective by our QA Department, starting from Creo Parametric 8.0.5.0.

=> article 366721 updated accordingly.

Regards,

Serge

Re: Creo crash upon sketch on drw table

BenLoosli — Wed, 27 Apr 2022 13:56:27 GMT

Creo Parametric

8.0.5.0

Jun 2022