topic Re: Traceback Log Error in 3D Part & Assembly Design

Traceback Log Error

HW_10628417 — Thu, 11 Dec 2025 05:37:07 GMT

I am using Creo Parametric Release 11.0 and Datecode11.0.0.0

Receiving fatal error encountered. A traceback log has been written to C:\Users|Public\Documents\traceback.log error when trying to open a file in Creo Parametric 11. We have tried old drivers, new drivers, dx 11, dx 9, opengl. When it works it has a black screen. If it loads a grey screen, we know it will fail.

Here are the errors that I faced
Receiving fatal error encountered. A traceback log has been written to C:\Users|Public\Documents\traceback.log

Re: Traceback Log Error

StephenW — Thu, 11 Dec 2025 13:50:17 GMT

@HW_10628417

Most likely you intended to do this as a tech support ticket instead of a community post.

When you go thru tech support there is an option that you will need to select to send as tech support, unfortunately it defaults to the community.

The community in general can't help with traceback logs.

Re: Traceback Log Error

Chris3 — Tue, 16 Dec 2025 12:08:57 GMT

Most often these are due to a graphics card. Are you using PTC supported hardware?

Have you tried the config option:

graphics win32_gdi

This option needs to be set before you launch Creo.