topic Re: Problem with saving as JPEG in 3D Part & Assembly Design

Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 20:26:27 GMT

Hello everyone,

today i discovered a little problem. When i tried to save a part to JPEG file, it apeared that it has purple gradient in the picture even though i have my background set to pure white color. I have also discovered that it only appear when i set my resolution to anything higher that 100 DPI, everything higher what 100 DPI will include the gradient colors in the picture.

Thanks in advance.

Re: Problem with saving as JPEG

BenLoosli — Wed, 06 Nov 2019 20:51:59 GMT

What version and build of Creo?

I did a 600dpi jpeg with white background in Creo4 M080 and it came out fine.

When was the last time you rebooted your workstation?

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:00:57 GMT

Im using Creo 3.0 version M040. Im working on a laptop. i dont understand why is this happening. I have checked all the settings i have nothing set to purple, at least i think.

Re: Problem with saving as JPEG

StephenW — Wed, 06 Nov 2019 21:12:55 GMT

Are you using some sort of render? The purple looks like the top of a "room wall" since it cuts off below the part and there is a "room" that has a purplish hue

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:18:13 GMT

No im not rendering, as i said i go - save as a copy - JPEG - and it does this. Honestly i dont know, u might have a point in the "room" thing. Im using university start tools so i dont know what my teachers putted into the start tools. Is there a way to turn that "room wall" off ?

Re: Problem with saving as JPEG

BenLoosli — Wed, 06 Nov 2019 21:22:21 GMT

Reboot the laptop!!!

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:35:03 GMT

Didnt work ... still have purple gradient background

Re: Problem with saving as JPEG

StephenW — Wed, 06 Nov 2019 21:40:18 GMT

Make sure your display style is set to shading or shade with edges and not shade with reflections or shade with render.

Usually it's pretty obovious a room is turned on, like in my image but maybe it's zoomed in.

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:43:19 GMT

Its not the shading ... i have shading with edges always on.

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:46:18 GMT

Do you think it is a syscol kind of thing or the problem is somewhere else ?

Re: Problem with saving as JPEG

StephenW — Wed, 06 Nov 2019 21:49:33 GMT

I don't think it's a systems color thing but you can go to file - options - systems colors and set your systems colors: to black on white. That will rule that out.

Re: Problem with saving as JPEG

llibovič — Wed, 06 Nov 2019 21:52:09 GMT

Nope .. didnt change anything ... still have the gradient 😞

Re: Problem with saving as JPEG

MartinHanak — Thu, 07 Nov 2019 08:58:07 GMT

Hi,

try adding following option into config.pro

graphics win32_gdi

Re: Problem with saving as JPEG

llibovič — Thu, 07 Nov 2019 09:11:11 GMT

Thanks I will for sure try that when I get home. I will let you know how it went.

Re: Problem with saving as JPEG

llibovič — Thu, 07 Nov 2019 15:16:45 GMT

Martin, thank you very much 🙂

Re: Problem with saving as JPEG

StephenW — Thu, 07 Nov 2019 16:49:59 GMT

That option is used for testing your graphics card compatibility with Creo. If it solves the problem, it typically means the problem is in your graphics card. The real answer can simply be that you need to update your graphics card drivers or it can mean that your card is not suited for use with Creo.

If you haven't noticed any other issues and you only needed to generate that image, you may want to remove that option from your config. You can try upgrading your graphics card drivers once removing the option also.

If it doesn't cause other issues, you can keep the option but it may slow your graphics response or effect creo performance in other ways.

Re: Problem with saving as JPEG

ptc-119325 — Tue, 12 May 2020 19:40:55 GMT

Where you able to fix the issue with the blue hue when you tried saving to a jpg file?

I am having the same issue and tried all the advise everyone gave and nothing seams to work.

Re: Problem with saving as JPEG

StephenW — Tue, 12 May 2020 19:49:58 GMT

When you add the graphics option to your config.pro, you have to restart Creo.

If this fixes the problem, you may be able to update your graphics card driver and remove the option.

See:

https://community.ptc.com/t5/Part-Modeling/Trace-sketch-image-problem/m-p/642880 and https://community.ptc.com/t5/Part-Modeling/Problem-importing-an-image-jpg-jpeg-bmp-tiff-into-a-part/...

Re: Problem with saving as JPEG

ptc-119325 — Thu, 14 May 2020 01:30:59 GMT

Thank you for the feedback. I will give it a try and hopefully it should work.

I appreciate all you help.

Thank you,

Ed C

Re: Problem with saving as JPEG

MichaelToledano — Thu, 30 Jul 2020 21:19:04 GMT

Hi,

Experiencing same issues...

Did you, by any chance, solve the problem?

Regards!