topic Vuforia Studio starts but stays at "The server is starting..." in Vuforia Studio

Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Thu, 16 Jun 2022 06:56:06 GMT

Vuforia Studio starts up but stays at "Server is starting..." and cannot access "Login".
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Translated below Spanish description to english: -
Vuforia Studio se arranca pero se queda en "El servidor se está iniciando..." y no se puede acceder a "Registr
Translated by vnamboodheri.

Re: Vuforia Studio starts but stays at "The server is starting..."

tmccombie — Thu, 16 Jun 2022 19:04:47 GMT

hi @EB_9898800 can you share your Studio log files to help troubleshoot this further? One thing to check is that there are no other node.js processes running on your machine.

Re: Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Fri, 17 Jun 2022 06:04:59 GMT

Hola, no puedo acceder a los registros, ni a ningún log, solo me deja "Salir"

Re: Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Fri, 17 Jun 2022 06:59:17 GMT

Hi, I can't access the records, or any log, it only lets me "Exit"

Re: Vuforia Studio starts but stays at "The server is starting..."

tmccombie — Wed, 22 Jun 2022 20:30:59 GMT

Can you verify that you don't have any other "Node.js" processes running on your machine?

You can also try grabbing the log file manually from the VuforiaStudio directory:

This file will help to determine root cause of the issue.

Re: Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Thu, 23 Jun 2022 06:04:47 GMT

Good morning, I have verified it, I do not have any Node.js process or service running

Re: Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Thu, 23 Jun 2022 06:08:23 GMT

I have also tried to open it directly and it does not let me open the log file

Re: Vuforia Studio starts but stays at "The server is starting..."

tmccombie — Thu, 30 Jun 2022 20:37:42 GMT

Ok, Thanks for confirming. Let's try this:

Navigate to C:\Users\<your user account>\AppData\Roaming
Delete the VuforiaStudio directory
Try running the installer again

Re: Vuforia Studio starts but stays at "The server is starting..."

EB_9898800 — Fri, 01 Jul 2022 06:18:13 GMT

Hola, gracias por todo, he realizado estos pasos y eliminado el registro de windows, vuelto a instalar y parece que ya funciona,