topic Re: The Issue from upgrade in Vuforia Studio

The Issue from upgrade

kakmese — Fri, 14 Mar 2025 03:50:02 GMT

Hello.I want to download Vuforia Studio, but this website say to me, no your account low please upgrade.But i don't know how make i this?Can you help me please?

Re: The Issue from upgrade

VladimirN — Fri, 14 Mar 2025 07:58:41 GMT

Please provide a screenshot of your error.

Re: The Issue from upgrade

RolandRaytchev — Fri, 14 Mar 2025 13:44:14 GMT

Hi @kakmese ,

to install Studio on Windows you have 2 alternative options:

Microsoft Store

PTC Web Site

The second option could be used only for MAC machine installation

For that you need to have PTC Support account: https://www.ptc.com/en/support?msg=1

Re: The Issue from upgrade

kakmese — Fri, 14 Mar 2025 22:14:16 GMT

Problem is here

Re: The Issue from upgrade

kakmese — Fri, 14 Mar 2025 22:15:04 GMT

Yes I already login form this.But my problem is here .And I use Macbook

Re: The Issue from upgrade

RolandRaytchev — Thu, 20 Mar 2025 09:21:51 GMT

OK , I see. but I think you can try to upgrade your account as the message says or call technical Support or try to open via web an case to update your account if the reason is only some missing updates activity. I do not know what kind of license is required to use Studio on MAC so still I think a license/agreement for usage of Studio is required and when you have it then that should work. You can also ask in your ogranistion Company or University that the admin will download the mac file and provide to you. To download you have to go to https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=VFS

So to contact the support the general link is https://www.ptc.com/en/support

to open case

I hope that possibly one of the metnioned points could help you to update studio. Thanks

Re: The Issue from upgrade

vnamboodheri — Wed, 26 Mar 2025 03:14:16 GMT

Hello @kakmese,

It looks like you have some responses from a PTC Technical Support Engineer. If it helped you to answer your question, please mark the appropriate reply as the Accepted Solution.
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.

topic Re: The Issue from upgrade in Vuforia Studio

The Issue from upgrade

Re: The Issue from upgrade

Re: The Issue from upgrade

Re: The Issue from upgrade

Re: The Issue from upgrade

Re: The Issue from upgrade

Download software

Re: The Issue from upgrade