topic Re: Can't sign in VEC with organization account in HoloLens in Vuforia Studio

Can't sign in VEC with organization account in HoloLens

EEmmanuelLG — Mon, 29 Mar 2021 17:44:10 GMT

I've been trying to make some procedures in my HoloLens, but when I try to sign in it throws the error "We can't connect to the service you need right now. HTTP 400 error".

Is this an organization problem or a VEC application problem?

Re: Can't sign in VEC with organization account in HoloLens

sdidier — Tue, 13 Apr 2021 07:24:39 GMT

Hello,

An HTTP 400 error means :

App is trying to access to a web site. In case of Vuforia Expert Capture, it should the Editor web site.
It is a bad request https://developer.mozilla.org/fr/docs/Web/HTTP/Status/400

In your use case here, Vuforia Expert Capture should create a good request.

So, the possible root causes can be :

A bug in Vuforia Expert Capture
A network problem like a cut or a modification of HTTP request due to a proxy in local network

To start the investigation :

In Hololens, in Edge web browser, are you able to reach this web site https://go.studio.vuforia.com/editor ?
Id you have previously published some others Procedures without any problem ?

Best regards,

Samuel

Re: Can't sign in VEC with organization account in HoloLens

EEmmanuelLG — Tue, 13 Apr 2021 13:17:38 GMT

Hello,

Thank you for your response.

I tried to open the website, but it throws the same error after sig in:

The message says: "Bad SAML request".

I have published procedures in the PC, but I can't in HoloLens.

Re: Can't sign in VEC with organization account in HoloLens

sdidier — Tue, 13 Apr 2021 13:20:40 GMT

Hello,

I have another question :

Does the computer and Hololens are using the same network ?
Does computer is using the same WIFI as in Hololens ?

If not, it might be a network issue.

Best regards,

Samuel

Re: Can't sign in VEC with organization account in HoloLens

EEmmanuelLG — Tue, 13 Apr 2021 13:21:49 GMT

Hello,

Yes, both are in the same wifi and network.

Re: Can't sign in VEC with organization account in HoloLens

sdidier — Wed, 14 Apr 2021 11:59:39 GMT

Hello,

I have a question :

What is Jabil Okta web site ?

The only thing, I have found is this company web site.

https://www.okta.com/products/authentication/

I guess that Jabil Okta is a software to manage SSO as Identity Provided and it is used by your company.

It is explained the issue about SAML bad request.

SAML is used in SSO.

Here for any reaon, SSO setup from Vuforia Expert Capture is not correct or request is modified on the fly.

It would recommend to report that to your IT.

Your IT should open a case to PTC Technical Support and we will be able to investigate deeper.

Why I recommend an investigation in a case and not in PTC Community?

Because in this use case, it seems security is impacted and we cannot share contents with everyone due to safety reasons.

Best regards,

Samuel

Re: Can't sign in VEC with organization account in HoloLens

EEmmanuelLG — Wed, 14 Apr 2021 13:02:10 GMT

I will.

Thank you for your support.