topic Re: TWX_Salesforce_Connector_ExtensionPackage location in ThingWorx Developers

TWX_Salesforce_Connector_ExtensionPackage location

nmilleson — Tue, 14 Nov 2017 19:24:54 GMT

I'm attempting to connect to SalesForce through ThingWorx 8.0.0-b11 but I'm having trouble finding the TWX_Salesforce_Connector_ExtensionPackage that is described in this support document: ThingWorx Converge Help Center. I have Utilities installed but I've been unable to locate anything related to a SalesForce connector or another extension that I can install. Additionally, the document mentions a dependency on another extension that aids in Authentication.

Thank you.

Re: TWX_Salesforce_Connector_ExtensionPackage location

posipova — Tue, 14 Nov 2017 19:44:00 GMT

There is a support ticket opened on the same issue/question. I will update this thread once we get a definite answer. Seems like this might be a non-existent extension used as an example but the documentation is worded poorly to reflect that.

Re: TWX_Salesforce_Connector_ExtensionPackage location

nmilleson — Tue, 14 Nov 2017 19:48:40 GMT

There is also reference to a SalesForce resource in the Utilities Installation Guide regarding updating utilities. I cannot find any of these resources within the Composer environment either:

• Salesforce ○ PTC.Resource.CRM.SalesforceAccountResourceProvider, TWUTL: ResourceProvider ○ PTC.Resource.CRM.SalesforceAccountDataShape, TWUTL: ResourceProvider ○ PTC.Resource.CRM.SalesforceContactResourceProvider, TWUTL: ResourceProvider ○ PTC.Resource.CRM.SalesforceContactDataShape, TWUTL: ResourceProvider

Found here: http://support.ptc.com/WCMS/files/172616/en/ThingWorxUtilitiesInstall.pdf on Page 25

Re: TWX_Salesforce_Connector_ExtensionPackage location

posipova — Tue, 14 Nov 2017 19:55:50 GMT

I just reached out to the Utilities product owner to get some clarification on this.

I recall we did have a marketplace salesforce integration extension at some point in the past but stopped supporting it.

Re: TWX_Salesforce_Connector_ExtensionPackage location

posipova — Tue, 14 Nov 2017 20:23:31 GMT

Confirmed, the documentation for ThingWorx 7.x needs to be updated to match. The extension is no longer available.

Re: TWX_Salesforce_Connector_ExtensionPackage location

nmilleson — Tue, 14 Nov 2017 20:57:19 GMT

Thanks for looking into that. I'll explore using the ContentLoaderFunctions instead.

Re: TWX_Salesforce_Connector_ExtensionPackage location

nmilleson — Wed, 29 Nov 2017 16:53:47 GMT

Since the connector is no longer available I went through the REST API of Salesforce and wrote up a step-by-step that takes care of authenticating, adding records, retrieving records, and updating records. If anybody else is struggling with connecting, they can find that guide here:

Connecting to Salesforce with ThingWorx - EAC Product Development Solutions

Re: TWX_Salesforce_Connector_ExtensionPackage location

posipova — Wed, 29 Nov 2017 16:55:49 GMT

This is great! Thank you.