topic Re: Password Reset Mail Server is not working in organization entity. in ThingWorx Developers

Password Reset Mail Server is not working in organization entity.

lpthingworx — Fri, 22 Jan 2016 08:17:56 GMT

Hi,

I am trying to use Reset Password functionality of Organization entity. i have assigned Mail Server thing template for Password Reset Mail Server

But during reset password it’s giving error : "Unable to Send Message: Domain contains illegal character".

Mails server thing template's configuration is correct as “Send Message” service working perfectly and sending email.

Can anyone please help?

Thanks.

Re: Password Reset Mail Server is not working in organization entity.

jeffk — Fri, 22 Jan 2016 15:51:10 GMT

What does your domain look like?

Does it contain anything other than the letters A-Z, the digits 0-9 and hyphen - ?

Re: Password Reset Mail Server is not working in organization entity.

scaritey — Tue, 22 Mar 2016 09:39:21 GMT

I have same problem.

"Unable to Send Message: Domain contains illegal character"

Parameter "from" it's not valid. Email From: [donotreply@organizationName.twx]

How to change it ?

Thanks

Re: Password Reset Mail Server is not working in organization entity.

Aanjan — Tue, 05 Apr 2016 17:29:21 GMT

Just a tiny update here - I've created a ticket with the devs regarding this specific issue, and I'll update the thread once I hear back more from them.

Re: Password Reset Mail Server is not working in organization entity.

jeffk — Wed, 13 Apr 2016 13:56:27 GMT

Since the "From" field of the reset email uses the Organization name, verify that there are no illegal characters in the Org. name.

By illegal characters, I mean restrict it to letters A-Z, digits 0-9, and hyphens.

At this time, there is no way to change the "From" field of the reset email.

We have noted this issue and are looking at a fix.