topic Re: Unable to Create a Login Page form Using Organization in ThingWorx Developers

Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 09:58:48 GMT

Hi All,

I am creating a login form through Organization and able to create it successfully but

while logging to the page I am getting an error like:

Credentials do not match a valid username-password combination for this Organization. Try again

although I am using the Administaror credential and also created one test user still not able to login

please help me out here.

attaching screenshots for visibilty

Ragards,

Lav

Re: Unable to Create a Login Page form Using Organization

Surya_Tiwari — Wed, 18 Sep 2024 10:14:59 GMT

Hi @LY_10838955

Look at the below article and follow the proper steps.

https://www.ptc.com/en/support/article/CS176632?source=search

Re: Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 12:17:39 GMT

Hi @Surya_Tiwari

I followed the steps but still I am getting this error

HTTP Status 405 – Method Not Allowed

Regards,

Lav

Re: Unable to Create a Login Page form Using Organization

Surya_Tiwari — Wed, 18 Sep 2024 12:37:15 GMT

Hi @LY_10838955 can you confirm your issue is resolve or not?

Re: Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 12:40:09 GMT

Hi @Surya_Tiwari

Not resolved yet.

Re: Unable to Create a Login Page form Using Organization

Surya_Tiwari — Wed, 18 Sep 2024 12:42:52 GMT

Hi @LY_10838955 But you mark your comment solution accepted.

Re: Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 12:45:49 GMT

Hi @Surya_Tiwari ,

Sorry it was by mistake but the issue I am facing now is

HTTP Status 405 – Method Not Allowed

Re: Unable to Create a Login Page form Using Organization

Surya_Tiwari — Wed, 18 Sep 2024 12:48:15 GMT

Hi @LY_10838955 Share your application logs here.

Re: Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 13:17:15 GMT

Hi @Surya_Tiwari ,

There is not any application logs listed for this

this is the latest logs

AlertProcessingSubsystem: anomalyAlertsInLastDay= 0, disabledAnomalyAlert= 0, enabledAnomalyAlert= 0, maximumQueueSize= 50000, queueSize= 0, thingWatcherResultService= 0, thingWatcherTrainingService= 0, thingsWithDisabledAnomalyAlert= 0, thingsWithEnabledAnomalyAlert= 0, totalAlertsQueued= 0

Re: Unable to Create a Login Page form Using Organization

Surya_Tiwari — Wed, 18 Sep 2024 13:22:59 GMT

Hi @LY_10838955 ok then you need to open a support case with PTC support team, we need a live session to troubleshoot your issue.

Re: Unable to Create a Login Page form Using Organization

LY_10838955 — Wed, 18 Sep 2024 13:24:34 GMT

Hi @Surya_Tiwari

Thanks will do that.