topic Re: Thingworx User Access in ThingWorx Developers

ThingWorx User authentication case sensitivity issue using Windchill Authentication

vijayaRath — Tue, 11 Mar 2025 12:28:21 GMT

We are using Windchill Authentication for ThingWorx user authentication. Windchill can authenticate the AD users and doesn't validate case sensitivity, ThingWorx authentication fails for user when UserName is Upper/Lower Case . Example: if AD username is xyz.pqr, User can login and authenticate to Windchill with any username ( Xyz.Pqr/ xyz.pqr). However, in ThingWorx user can't get Authenticated with Xyz.Pqr

We've implemented SSO using Windchill 12.0.2 with TWX -9.3.
I know other enterprises using ThingWorx extensively with 1000s of concurrent users logging into system. Anyone can help? How to handle User Management in ThingWorx and Navigate?

Re: Thingworx User Access

Rocko — Tue, 04 Mar 2025 15:07:32 GMT

Looks like your users will have to use the proper case.

For reference:

https://www.ptc.com/en/support/article/CS244222

https://www.ptc.com/en/support/article/CS259466

Re: Thingworx User Access

vijayaRath — Tue, 04 Mar 2025 18:12:30 GMT

Articles Suggest to Use PingFed with PTC Cloud . Are there any other Alternate approach ? We are not using PTC Cloud.

Re: Thingworx User Access

Rocko — Wed, 05 Mar 2025 07:50:32 GMT

That's why I said they have to use proper casing, I don't see another solution. The solution with PingFed is not tied to PTC Cloud, but I don't know details. Maybe create a ticket with support for that.

Re: Thingworx User Access

abandal — Mon, 10 Mar 2025 21:11:03 GMT

Hello @vijayaRath,

The use case (enhancement request: "login username case-insensitive") mentioned in this post is currently not a part of the ThingWorx functionality. Also, this enhancement request is already in our (PTC) backlog.

This enhancement request could be considered in future releases of ThingWorx/Navigate; however, no timeline can be committed to at this time.

Regards,

Abhi

Re: Thingworx User Access

vijayaRath — Tue, 11 Mar 2025 14:47:55 GMT

Thank You Abhi for Notifying. We will require an workarouns untill we move to Fixed Build . Any ODea how Other CUstomer's are resolving this issue

Re: Thingworx User Access

abandal — Thu, 13 Mar 2025 13:20:01 GMT

Hello @vijayaRath,

I have discussed this issue with our team, and unfortunately, currently we don't have a proper workaround for this issue.

For now, please try to use the exact username while logging into ThingWorx.

Regards,

Abhi