topic Re: Extension Exception: ExtensionPackageImportPolicy in ThingWorx Developers

Extension Exception: ExtensionPackageImportPolicy

Aditya1702 — Wed, 30 Apr 2025 05:58:31 GMT

Hi Everyone,

I have update the platform-settings file stil I am facing the package import policy issue:

Error: Extension Exception: ExtensionPackageImportPolicy: ExtensionPackage upload attempted while import disabled. Check the ExtensionPackageImportPolicy

Can anyone help me.

Best Regards

Re: Extension Exception: ExtensionPackageImportPolicy

Rocko — Wed, 30 Apr 2025 06:36:58 GMT

Have you restarted the server after making the changes?

Re: Extension Exception: ExtensionPackageImportPolicy

Aditya1702 — Wed, 30 Apr 2025 06:59:42 GMT

Hi @Rocko ,

Thanks for your reply.

I am new to ThingWorx can you please tell me how to restart the server.

Re: Extension Exception: ExtensionPackageImportPolicy

Rocko — Wed, 30 Apr 2025 07:08:41 GMT

For one you could restart the whole machine.

A bit more lightweight would be -if you are on Windows- to go to Services and restart the Tomcat for your ThingWorx installation.

Re: Extension Exception: ExtensionPackageImportPolicy

Aditya1702 — Wed, 30 Apr 2025 09:40:31 GMT

Hi @Rocko ,

Thanks a lot it worked!!!