topic Re: DataChange Event not triggering for non-admin user in ThingWorx Developers

DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 11:04:18 GMT

Hi everyone,

I’m facing an issue with a Thing-based DataChange event (Generic).
I have a Thing (Dataset) that contains a property and a DataChange event bound to it.
The event works perfectly fine with administrator user but now for other user which is not administrator and have rights on this project only.

However, when I test with another user account, the event does not trigger at all — even though:

I’ve already granted full Run Time permissions (Property Read/Write, Service Execute, Event Execute, Event Subscribe) to the user group.
I’ve also given Visibility permissions to the Thing.

Still, the event only works for the admin user.

Could anyone please confirm what exact permissions are required for a DataChange event to trigger correctly for non-admin users?

Re: DataChange Event not triggering for non-admin user

Surya_Tiwari — Fri, 10 Oct 2025 11:13:31 GMT

Hi @MA8731174 , Please Look at the article below.

https://www.ptc.com/en/support/article/CS386233

Re: DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 11:21:19 GMT

Thanks for your reply. Please elaborate your answer. This link has not enough information for the permissions of event of thing. Please read my question and let me know if you can provide further information.

Re: DataChange Event not triggering for non-admin user

Surya_Tiwari — Fri, 10 Oct 2025 11:34:06 GMT

Hi @MA8731174, please review the resolution, second steps, and grand addition permission, and test it on your end to see if it works in your use case.

Re: DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 11:37:44 GMT

My event is generic event of thing named DataChange so should i name DataChange instead of ForwardEvent as mentioned in the resolution steps (Workaround for scenario 2) ?

Re: DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 11:58:49 GMT

I have tested by implementing Workaround for Scenario 2 ForwardEvent. Its still not working.

Re: DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 12:06:13 GMT

Error Which is coming in console as below...

Re: DataChange Event not triggering for non-admin user

Surya_Tiwari — Fri, 10 Oct 2025 12:23:50 GMT

Hi @MA8731174 execute the following Services on the Thing to enable and restart it, and let us know your output.

EnableThing
RestartThing

Re: DataChange Event not triggering for non-admin user

MA8731174 — Fri, 10 Oct 2025 12:27:05 GMT

I have executed it on the service which has this event but unfortunately same error in the console.log

Re: DataChange Event not triggering for non-admin user

MA8731174 — Mon, 13 Oct 2025 05:42:29 GMT

This ticket has same issue. FYI @Surya_Tiwari

https://community.ptc.com/t5/Vuforia-Studio/No-Live-Data-from-Thingworx/td-p/904758

Re: DataChange Event not triggering for non-admin user

slangley — Fri, 17 Oct 2025 14:01:36 GMT

Hi @MA8731174

I saw that you opened a case for this and the engineer was able to recreate the issue you reported. A ticket is being opened with R&D. Once a solution is known, we'll post it here for others in the community.

Regards.

--Sharon

Re: DataChange Event not triggering for non-admin user

slangley — Mon, 09 Feb 2026 18:53:09 GMT

Hi @MA8731174

Per the update on the internal ticket with R&D, this issue is no longer occurring under release Vuforia Studio Version 10.3.0 (10.3.0.0). Are you able to test under that release for validation?

Regards.

--Sharon

Re: DataChange Event not triggering for non-admin user

slangley — Tue, 17 Feb 2026 19:57:19 GMT

Hi @MA8731174

If you have validated the issue no longer occurs under the 10.3.0 release, please mark the appropriate Accepted Solution.

Regards.

--Sharon