topic Need help with Date Properties and Appkey permissions in ThingWorx Developers

Need help with Date Properties and Appkey permissions

GV_11098078 — Fri, 07 Nov 2025 17:14:05 GMT

I have a mashup where im using the service GetProperties, in the Data Properties section i have the checkbox "Automatically update values when new values are available." selected.

When I run my mashup passing the appkey through the link that access the mashup when I use my admin user it run properly the Data Propertie I checked, but when I change the appkey to my viewer user it doesnt work properly.

I have given permission to the user in the Run Time permissions i checked every box as Allow, and in the visibility I inserted the user organization, for both the mashup and thing. Also in thr User Profile the option for Subsystem is also checked.

I dont know what am I doing wrong and why when I change the appkey to my user that's not an admin the "Automatically update values when new values are available." doesnt work properly in my mashup. Any suggestions?

Re: Need help with Date Properties and Appkey permissions

nmutter — Fri, 07 Nov 2025 18:04:30 GMT

There is this article for the GetProperties permissions: https://www.ptc.com/en/support/article/CS322093?as=1

It's a little tricky as in the background it uses the BrowserGateway-ThingTemplate which needs permissions as well.

Re: Need help with Date Properties and Appkey permissions

MA8731174 — Mon, 10 Nov 2025 05:40:02 GMT

Hi @GV_11098078 there you need to provide some additional permissions to entity Browser Gateway.

Here is the code you need to execute it with your usergroup.

// VISIBILITY PERMISSIONS let projectVisibilityPermissionEntities = [ // ThingTemplates["BrowserGateway"], Resources["AlertFunctions"], Resources["EntityServices"], Subsystems["PlatformSubsystem"], Subsystems["AlertProcessingSubsystem"], Subsystems["EventProcessingSubsystem"], Resources["RuntimeLocalizationFunctions"], Resources["CurrentSessionInfo"], Resources["InfoTableFunctions"], StyleThemes["PTC Convergence Theme"], LocalizationTables["de"], ]; projectVisibilityPermissionEntities.forEach((entity) => { entity.AddVisibilityPermission({ principal: "write your name of organization here", principalType: "Organization" }); }); // RUNTIME PERMISSIONS // let c = { // Resources["EntityServices"]: ["GetClientApplicationKey"] // ThingTemplates["BrowserGateway"]: ["*"] // }; // EntitiyServices: Visibility + GetClientApplicationKey service // BrowserGateway Instances RunTime: All Properties and services Resources["EntityServices"].AddRunTimePermission({ allow: true, principal: "write your usergroup here", principalType: "Group", resource: "GetClientApplicationKey", type: "ServiceInvoke" }); Resources["RuntimeLocalizationFunctions"].AddRunTimePermission({ allow: true, principal: "write your usergroup here", principalType: "Group", resource: "GetEffectiveToken", type: "ServiceInvoke" }); ThingTemplates["BrowserGateway"].SetRunTimePermissionsAsJSON({ permissions: getRuntimePermissionsJson("Users") }); ThingTemplates["BrowserGateway"].SetInstanceRunTimePermissionsAsJSON({ permissions: getRuntimePermissionsJson("Users") }); Subsystems["EventProcessingSubsystem"].SetRunTimePermissionsAsJSON({ permissions: getRuntimePermissionsJson("Users") }); Subsystems["EventProcessingSubsystem"].SetInstanceRunTimePermissionsAsJSON({ permissions: getRuntimePermissionsJson("Users") }); function getRuntimePermissionsJson(groupName) { return { "permissions": [ { "resourceName": "*", "EventSubscribe": [ { "isPermitted": true, "name": groupName, "type": "Group" } ], "PropertyWrite": [ { "isPermitted": true, "name": groupName, "type": "Group" } ], "PropertyRead": [ { "isPermitted": true, "name": groupName, "type": "Group" } ], "ServiceInvoke": [ { "isPermitted": true, "name": groupName, "type": "Group" } ], "EventInvoke": [ { "isPermitted": true, "name": groupName, "type": "Group" } ] } ] }; }

Re: Need help with Date Properties and Appkey permissions

anursingh — Wed, 12 Nov 2025 04:03:13 GMT

Hi @GV_11098078,

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation.

Thanks,
Anurag