Creo 9.0.4 not responding

[Srivalli]

Creo 9.0.4 is going to 'not responding' state. Tried re-installing, clearing cache.
Verified config.pro. Nothing seems to work. Could you help with some suggestions other than graphics card?

The same configuration for different users seems to be working fine, but only for one user, it's not working.

Your assistance would be greatly appreciated. Thank you in advance for your support!

[BenLoosli]

Well, graphics driver issues is the easiest to blame when it only happens on 1 computer.

rename all config.pro, config.sup and ui_customization files.

Perform a classic test ... add following option at the end of an empty config.pro file and test Creo behavior.

graphics win32_gdi

Have this user login on another workstation and see if it is something in his Windows profile.

Are you using a PLM system with Creo? Try Creo in offline mode.

[Srivalli]

@BenLoosli  Thank you very much for the response!

The user is currently using Windchill within Creo for check-ins. Yesterday, I noticed that their config.pro and CAD files are stored on OneDrive, which can cause slowness. We plan to move these files to a local folder/shared drive and verify if there is any improved performance.
If not, we will try out the steps mentioned. Your insights are welcome.