Fatal error Creo 2 drawing

[MohaSharifi]

In Drawing of Creo 2.0 when I click on Annotate tab the fatal error occurs. The rest of the tabs are OK but annotate tab doesn't work. The error Log is attached, could anyone help me?

[BenLoosli]

Only PTC Tech Support has the ability to extract information from a traceback.log file to uncover the reason for the failure.

Being on Creo 2, may be an issue in getting a support case opened, however.

[MohaSharifi]

Thanks, Could this type of error come from the operating system updates? I have not changed anything and it is strange why it happened suddenly.

[StephenW]

Is it on every drawing or just one drawing? If it's only on 1 drawing, it's likely a something problematic with that drawing only.

If it's every drawing, its potentially due to a system update or ??

[MohaSharifi]

It is for every drawing, even new drawing,

[BenLoosli]

What OS did you upgrade to? Creo 2 is not supported on Windows 11.

Creo 2.0 Hardware Notes | PTC

[MohaSharifi]

It is regular update of Windows 10 and not OS upgrade.

[Abhiram_Pande]

Hello @ MohaSharifi 

Traceback analysis has led to the following article  CS277051

Can you please try this?

[MohaSharifi]

Thanks for your check, the article's title is precisely what happened to me, but I don't have an active subscription, do you know the detail of the article?

[StephenW]

to summarize

• Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.
• Then restart Creo so that the customizations will not be loaded

[Abhiram_Pande · Accepted solution]

• Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.

[MohaSharifi]

Great, it worked

[BenLoosli]

Unexpected exit when switching to the Annotate tab in some drawings in Creo Parametric 2.0

Modified: 12-Sep-2018   |     Last Seen: 21-Aug-2023    

• Available in: English 

Applies To

• Creo Parametric 2.0 to 4.0

This is a Creo Performance Advisor article

• If this article was recommended to you from your dashboard, user(s) at your company have matched this exit and should implement the resolution
• If you are not using the Performance Advisor for PTC Creo, read more about it here CS199298 and consider implementing it so you can get recommendations tailored to your Creo sessions and environment.

Description

• Unexpected exit when switching to the Annotate tab in some drawings
• Application exits prematurely when entering in to sketch mode
• Exit when entered Sketch mode

Cause

• Issue is due to .ui customization file
• For more information on the .ui file see Article CS37185

Resolution

• Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.
• Then restart Creo so that the customizations will not be loaded
• This issue does not occur in Creo Parametric 3.0 or 4.0
• Please contact PTC Technical Support, via Article feedback widget or Case logger, if you have any feedback to improve the Recommendations process.

[MohaSharifi]

Thanks for your help, it resloved.